U.S. Plumbing and Rooter Inc.: Plumber in Antioch, CA

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• Ian Zehler

  • 5,0
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  Honestly, I’m incredibly frustrated with the service I received. The team assigned to my leaking valve and broken vent issue didn’t seem to really investigate. The plumber essentially shrugged and said he couldn’t figure out the problem because the wall had already been removed. To be frank, he just opened the wall himself and found a disconnected vent – it appeared the vent was never properly connected in the first place. Because of this, he couldn't explain the issue to my home warranty company, and now I’m stuck with the bill for the extra work. It's completely unacceptable, and I'm furious that they didn’t take the initiative to properly diagnose the problem. report abuse

• Kwame Inkabi

  • 5,0
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  “Unfortunately, I’ve had a really frustrating experience with this. I’ve been repeatedly rescheduled, and worse, we’ve had no hot water for the past four days. I’m currently working with my home warranty company to find a proper solution.” report abuse

• Brendan Mac McLoughlin

  • 5,0
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  Andres was fantastic – he was right on time, really professional and clearly knew what he was doing. He had everything we needed and did a truly excellent job. I’d definitely recommend him. report abuse

• Tiana Contreras

  • 5,0
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  Brittanie was fantastic! When our water heater suddenly went out and was leaking everywhere, she quickly found us a great deal and had Juan send someone out within 24 hours. We really appreciate her and Juan’s quick response! report abuse

• Rachel Patterson

  • 5,0
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  “I hired them to fix my faucet, but the experience was incredibly frustrating. While I was working, they replaced my original faucet with a much smaller, clearly inferior one that didn’t fit properly in the sink. Despite my request for them to install the faucet I’d purchased, they haven’t responded to my calls or emails. The whole situation has been really poor service and frankly, the workmanship was unacceptable.” report abuse

• G-Girl

  • 5,0
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  I was really disappointed with my experience. They initially scheduled an appointment for me between 9 and 11am, but I was a patient customer and gave them another chance. However, the next appointment was then pushed back to a 2-5pm window, and I only received a text at 4:27pm saying the driver’s ETA was 5:10pm – that was completely unacceptable given my patience. When I called the next day to express my frustration, I was told I was being rude, which I absolutely wasn’t. It’s clear this company doesn’t seem to value its customers’ time, and I wouldn’t recommend them. report abuse

• Loren McIntosh

  • 5,0
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  “I had a really frustrating experience with U.S. Plumbing & Rooter through my home warranty. They were assigned to fix two leaky valves, but the technician came out a week later and just took a look at the problem. He said he needed parts, but never followed up or actually scheduled a repair. Weeks have passed and the valves are still leaking – I wouldn’t recommend using them.” report abuse

• scott mayer

  • 5,0
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  “Javier really stepped up and quickly pinpointed the issue, which got us back on track. I want to thank the company for getting me scheduled so efficiently and cutting out that two-day wait – it was a huge relief!” report abuse

• Tammy Huang

  • 5,0
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  “Octavio was a really great representative – he was professional, friendly, and always polite. He took the time to clearly explain everything he was doing and highlighted the good features and benefits of the new product. I’d definitely recommend him to my family and friends.” report abuse

• cyril kirkland

  • 5,0
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  “The plumber did a fantastic job replacing the valve on our refrigerator’s water line – it was the reason the ice maker wouldn’t shut off. Everything is working perfectly now, and I’ll definitely be calling them again for any plumbing needs.” report abuse