Overhead Door Company of Casper Inc: Garage door supplier in Casper, WY

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Anthony Collette

  • 5,0
  • Add opinion

  I was really disappointed with Overhead Door’s service. They initially came out for a free estimate and said they’d order the parts to fix my garage door panel. The repair itself was quick – they got the panel on in about 30 minutes, but they do charge a minimum hourly rate. However, the original representative completely missed a crucial piece needed for the automatic opener. Despite promising to order the missing part, I’ve heard absolutely nothing in the months since, and it’s incredibly frustrating. I think they need to be much more thorough when taking an estimate and ensuring they have all the necessary parts before starting any work. Honestly, the lack of communication and the delay are unacceptable. report abuse

• Chris Stewart

  • 5,0
  • Add opinion

  I had a really frustrating experience with this company. I called them to repair my garage door, and the technician diagnosed a problem with the logic board, charging me $450 to fix it. Unfortunately, the door still didn’t work. They then claimed the issue was a faulty RPM sensor and charged another $200 – still nothing. Finally, they informed me I’d have to pay $1000 for a completely new unit, insisting it was my decision to fix or replace it, despite not telling me upfront that the door was unrepairable and essentially a gamble. The office staff, specifically Rachel, seemed to just shrug and said they wouldn’t be serving my needs. I ended up paying $600 for a broken door, and felt completely abandoned. Honestly, this company doesn’t seem to stand behind their work or value their customers – I wouldn't recommend them. report abuse

• Wendy Spencer

  • 5,0
  • Add opinion

  “I had a fantastic experience with this company – they were truly professional throughout the entire process. Richard, in particular, did an amazing job installing my garage doors; he was so efficient and it was a completely stress-free experience. I would definitely recommend them!” report abuse

• Jerry Juarez

  • 5,0
  • Add opinion

  “I had a fantastic experience with Casper Garage Doors! They responded to my request for an estimate within a couple of hours, and Daniel, the technician, was incredibly knowledgeable and straightforward. The parts needed to be ordered, but they arrived surprisingly quickly, and the final cost was even better than the initial estimate. Seriously couldn’t be happier with the speed, quality, and price of the service – it’s really refreshing to find a company that delivers like this in Casper, and I highly recommend them!” report abuse

• Andrea Lawrence

  • 5,0
  • Add opinion

  I was really disappointed with this service. The technician struggled with reprogramming my garage door and ended up having to troubleshoot it via YouTube. After a 45-minute attempt, he determined I needed a completely new operator – a surprise to me! Then, he charged me $120 and put an hour and 15 minutes on the invoice. I definitely wouldn’t recommend this service. report abuse

• Bob Marshall

  • 5,0
  • Add opinion

  “I was really disappointed with the service I received from Overhead Door. They sent a technician who diagnosed a problem with my garage door and charged me $90, promising to get a new bottom panel ordered. However, three weeks went by with no communication, and when I finally called to check on the progress, the receptionist couldn’t locate my file and had to call me back. After another hour, she informed me that they couldn’t get a replacement panel and I needed a completely new door – which, frankly, I couldn’t afford. It was incredibly frustrating that they lost track of my business, and the lack of communication was unacceptable. To add insult to injury, the receptionist seemed to just “forget” to follow up. I’m understandably upset, and I’m requesting a refund for the $90 I paid.” report abuse

• Michaela Kones

  • 5,0
  • Add opinion

  “Ultimately, they did get my garage door working again, but I was really disappointed with the lack of upfront communication. They didn’t mention that the repair could end up costing nearly as much as a brand new garage door opener – I was completely caught off guard by the $600+ bill for a basic one-car opener. Because of this, I won’t be using this company again, and I wouldn’t recommend them to anyone.” report abuse

• chadwick coon

  • 5,0
  • Add opinion

  “I’ve been really frustrated with the service I’ve received. I’ve contacted them multiple times – both by phone and in person – and it’s always the same response: they don’t have the information but will get back to me and ask for my details. It’s been three weeks now with no follow-up. I’m still waiting for them to address the issue they created when they installed my door, and I haven’t heard anything.” report abuse

• Darwin Mitchell

  • 5,0
  • Add opinion

  “I was incredibly frustrated with the entire process of getting my garage doors. It took nearly a full nine months, and despite multiple calls and visits to the office, I just kept getting the runaround. Honestly, the customer service was really poor – it felt like I was just going through the motions with no resolution. I definitely won’t be using their services again.” report abuse

• Brandon Bruce

  • 5,0
  • Add opinion

  It seems like there’s a significant staffing challenge – they’re consistently booked out until January 4th and struggling to find qualified workers. It’s worth exploring whether investing in training programs for new employees could be a viable solution to address this ongoing issue. report abuse