Lowe's Home Improvement: Home improvement store in Chula Vista, CA

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• Josh Pirro-Toumas

  • 5,0
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  “Everything went really smoothly – we were able to find the lumber we needed and got in and out quickly. The employee we dealt with was also very kind and helpful.” report abuse

• jorge aguilar

  • 5,0
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  Honestly, I had a really frustrating experience with this company. I couldn’t get anyone to answer the phone, and when I finally did, they immediately hung up. They gave me a specific delivery date for my order, but then called a week later to tell me it was on backorder – they really should have made that clear from the start. I wouldn’t recommend this business to anyone. report abuse

• Mark Logan

  • 5,0
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  Okay, here’s a natural-sounding evaluation based on that feedback: “I had a really frustrating experience with this Lowe’s order. I received the wrong size item, and the delivery driver actually needed assistance unloading his truck – it was a bit awkward. To make matters worse, Lowe’s then directed me to handle the return and replacement myself, and they informed me the item I wanted was suddenly three times the price online. They wouldn’t honor the original price, and I’ve been unable to reach a manager to discuss this. I’ve called seven times and haven’t received any response. Honestly, this whole process was incredibly disorganized and disappointing, and I won’t be shopping at Lowe’s again.” report abuse

• Educate Your Mind Production T.V.

  • 5,0
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  “I recently completely revamped my bathroom and I’m absolutely thrilled with the results! I got a new vanity and medicine cabinet, a beautiful light fixture, and new flooring – all from Lowe’s. It turned out fantastic, and I’m so happy with my new bathroom!” report abuse

• poo Poo

  • 5,0
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  Overall, I’m happy with the GE refrigerator itself – it’s working great. However, my experience with the delivery was really frustrating. They use a third-party company, and the delivery person actually damaged my stair step while taking away my old fridge. He said he’d report it, took some photos, but it feels like a standard tactic to make it look like the damage was already there. The trucking company owner just repeated that it was pre-existing to avoid a claim. Honestly, it’s a tricky situation, and I wish I’d taken a video of the whole process – that would have been really helpful in proving what happened. If you’re having a delivery like this, I’d really recommend filming the entire thing to protect yourself. report abuse

• dpad 133

  • 5,0
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  “Overall, it was a really pleasant experience shopping there. Luis, the manager, was very nice and the staff were all incredibly friendly. I especially appreciated the wide aisles – it made the store feel much less crowded and it was noticeably cleaner than H.D. – definitely a great place to shop!” report abuse

• Lorenzo Hernandez

  • 5,0
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  I was really disappointed with my recent purchase of the DeWalt 20 volt ratchet wrench from the Chula Vista location. Unfortunately, the battery that came with it was faulty. When I went back to exchange it, the staff member, Pati, was completely unhelpful. She didn’t even bother to check my receipt or when I purchased it, and simply told me that DeWalt doesn’t handle warranties through their store – I had to contact Dewalt directly. I chose to buy the tool there hoping for easier support, but it turned out to be a complete waste of time and money. Then, even after calling Dewalt, I was told the warranty was too late, despite being given misleading information in the store. I’m sharing this experience to warn others – I’ll definitely be shopping elsewhere for tools from now on! report abuse

• Juana Lopez

  • 5,0
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  Honestly, I was really disappointed with my recent experience at this Lowe’s. I’ve had fantastic service at other Lowe’s stores – I’d even returned an item purchased in California at a Vegas location without any trouble – and I was banking on that same level of service. However, the cashier was completely distracted, chatting with coworkers while there was only one open register and I ended up waiting a long time to be helped. Ultimately, they refused my return, and it felt like a really abrupt and unfriendly experience. I’ve had much better luck at Home Depot, and I think I’ll stick with them from now on, especially since the service here just wasn’t up to par. report abuse

• 123123

  • 5,0
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  “I really enjoy shopping here – I mostly use the curbside pickup service for soil and rocks. The staff are always so helpful and friendly, and they do a great job loading everything into my car.” report abuse

• Finis Brown

  • 5,0
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  “I was incredibly disappointed with my experience. I waited over two hours for someone to arrive to assist with my kitchen cabinets, and they never showed up. It’s unacceptable how I was treated, especially considering I’m a veteran, and I’m now stuck dealing with traffic delays because of this. Thanks, Lowe’s.” report abuse