ADT Security Services: Security system supplier in Huntsville, AL

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Michael Bottoms

  • 5,0
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  I’m incredibly disappointed with this company. After nine years of using their alarm monitoring service, I’ve decided to take my business elsewhere. I initially paid for window sensors in every room of my house, including five in my master bedroom, and they’ve consistently failed – requiring a technician to visit my home four times in the last year. Each time, new sensors were installed, but the problem kept recurring. Ultimately, the technician suggested simply removing the sensors from my monitoring service and, frankly, suggested I take another day off work to have them replaced again. It felt completely dismissive of my concerns, and the billing department reinforced that it was my problem to resolve. Cancelling the service early meant paying a fee, but honestly, it was a small price to pay compared to the frustration and inconvenience I experienced. It’s clear this company prioritizes profits over customer satisfaction, and I strongly advise anyone considering their services to look for a more reliable and customer-focused alternative. report abuse

• William Bailey

  • 5,0
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  “I’m really disappointed with my experience with ADT. We had new cameras installed about two months ago, and they’ve been malfunctioning for over a month and a half now. To make matters worse, I’ve been charged $204 without receiving a refund. Based on this, I don’t believe ADT is a reliable service and wouldn’t recommend it.” report abuse

• Gerald Adams

  • 5,0
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  “I wholeheartedly recommend Tim Brewer from ADT. He’s an incredibly knowledgeable and personable technician – truly outstanding. We’ve rarely had any issues with our ADT system, but when we do, we always specifically request Tim. He’s a real asset to ADT and we’re very satisfied customers.” report abuse

• Kelly Bringier

  • 5,0
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  “I just wanted to send a huge thank you to ADT and especially to Brian for the fantastic service we received last week. The technician initially identified a need for a new door lock, but Brian came back and, after a thorough check, realized it didn’t need replacing – he actually made a few adjustments and got the lock working better than new! He was so friendly and helpful, even making our son and our dog feel welcome, and he even took care of a big black widow spider on our porch – I absolutely hate those things! Seriously, Brian was wonderful and provided such great service. Thank you both!” report abuse

• KAVON WESTBERRY

  • 5,0
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  “I was really impressed with the service I received. My previous security company just pulled out, and I was scrambling to find a new solution. Thankfully, I connected with Zac. He was incredibly responsive – he came to my house the following day after I spoke with him on Friday, and my new ADT system was installed by Monday! Zac was so knowledgeable and professional throughout the entire process. I wholeheartedly recommend him and thank you, Zac, for your excellent service!” report abuse

• Beth Kristensen

  • 5,0
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  “We hired ADT to upgrade our security system, and we couldn’t be happier with the service we received. As people who live out of state, peace of mind and being able to monitor our home is incredibly important to us. Eric Tate was fantastic – he took the time to really understand our needs, was incredibly professional and kind, and even introduced us to some new technology we hadn't considered. What really stood out was his dedication to getting the job done quickly; he made sure the installation happened within our tight five-day timeframe. John, the installer, was also a huge asset – he was friendly, efficient, and got right to work. He even managed to install a remote door lock for us, which another company had previously told us was impossible due to an issue with our doorframe! John carefully positioned the cameras to focus on the areas we wanted, and he walked us through the entire system. Overall, a truly excellent experience – kudos to Eric and John and the whole ADT team!” report abuse

• William Howard

  • 5,0
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  “I’ve been using their ADT services for a long time, but recently I’ve been really disappointed with the level of support. I had a significant issue with the system and spent over 45 minutes being bounced around between four different representatives without anyone being able to help. To make matters worse, the alarm system still isn’t working correctly. When I followed up, I was told it would be 20 days before a technician could even look at it, and I was told I wasn’t a priority. I requested to speak with a manager, and was assured one would contact me within 48 hours. I’m still waiting to hear back, and I’m seriously considering switching to a security company that seems to value customer service more.” report abuse

• Linda W

  • 5,0
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  “We’re absolutely thrilled with ADT and especially with Ilya Brunshteyn. He really went above and beyond to secure us a great deal on our home security system, and the installation team was fantastic – so professional and meticulous in their work. We especially love the peace of mind knowing we can monitor our property remotely. Because of Ilya and ADT’s quality service, we recently purchased a second system for our daughter’s condo as well!” report abuse

• shadow

  • 5,0
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  “Initially, their service was reliable, but I’ve been really frustrated lately. They’ve started taking payments and I haven’t been able to use the alarm features – setting it when I leave or when my family gets home – for a whole month now. It’s concerning that they’re charging for a service that isn’t working, and I’m worried about getting my money back.” report abuse

• D.A. Slinkard

  • 5,0
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  “I’m just so pleased with ADT – Brian W. was fantastic! I’ve been a customer for almost five years now and I’ve been incredibly happy with the service and support I’ve received, which is why I’ve stuck with ADT and haven’t considered switching to any other company.” report abuse