The General Insurance: Insurance company in Mobile, AL

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Tracy Powell

  • 5,0
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  I am absolutely furious with the service I received. I was completely ignored and essentially lied to – I ended up stranded on the interstate with no help at all, and I was then charged $150 out of pocket for a tow truck, despite being a loyal customer who pays for towing and roadside assistance monthly. The representative I spoke with was incredibly dismissive and made me feel like I was bothering her by simply trying to explain my situation. Because of her inaction, I had to find my own tow truck. As a 51-year-old grandmother with two young children, being left stranded like that is completely unacceptable. I rely on this company’s service, and it’s appalling that they didn’t fulfill their obligation. I’m cancelling my subscription and will be taking my business elsewhere – somewhere that actually values its customers and delivers on its promises. report abuse

• Jessica Matthews

  • 5,0
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  “I was really disappointed with this company. After switching my policy, they unexpectedly sent $27 to a collection agency and it appeared on my credit report – something I wasn’t even aware of. I never received any notification about this debt, either by mail or email, and there was no mention of it in my online account. Despite getting numerous renewal emails, nothing indicated I owed anything. When I called to try and sort it out, the customer service representative was incredibly rude. Honestly, I wouldn't recommend this company at all.” report abuse

• scott ramey

  • 5,0
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  “I’m really disappointed with this insurance company. I was rear-ended and, despite having insurance, it’s taken three whole months to get anything resolved. To make matters worse, the customer service was incredibly difficult to deal with. Honestly, you definitely get what you pay for – I wish I’d gone with a company that prioritized better service and a smoother process.” report abuse

• Michael Matheny

  • 5,0
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  “I tried to get a quote over the phone, but the automated system just hung up on me after a little while. It seemed to cut me off before I could finish my response.” report abuse

• Vonda Smith

  • 5,0
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  I’m incredibly disappointed with this insurance company. After experiencing a recent accident, they refused to cover any of the damages to my vehicle, which I found completely unacceptable. It felt like a complete waste of money. I’ve also been met with incredibly unhelpful and dismissive service; the adjusters didn't seem to care about my situation, and I never received any communication from them. Frankly, I believe this company is dishonest and I’m seriously considering pursuing legal action. report abuse

• Arriel Taylor

  • 5,0
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  Okay, here’s a natural-sounding evaluation based on the text: “Pirates Cove is a really fun spot, especially with kids – the shallow water and easy access are fantastic. They’ve got great ‘Wackers’ (I assume that’s what they’re called!) and they even offer food to order, which is handy for beachgoers and boaters. Just be aware that because they’re busy, it can take a little longer to get your food, so ordering ahead is a good idea. And, if you’re lucky, the fish will even come for a nibble on your toes!” report abuse

• chris saxon

  • 5,0
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  “I’m incredibly frustrated with my experience dealing with this insurance company. Following an accident where the other driver was at fault, they’ve been completely unresponsive and frankly, quite unprofessional. They’ve repeatedly stalled my efforts to get my car repaired and, more importantly, to receive compensation for its diminished value. Honestly, I wouldn’t have chosen this company if it were free.” report abuse

• jason stringfellow

  • 5,0
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  “I was incredibly disappointed with my experience. It felt like the insurance company was completely unwilling to assist me, even during a difficult time like the pandemic. The staff I interacted with were dismissive and didn’t seem to explore any potential solutions. Frankly, it felt like they were just going through the motions, and I wouldn’t recommend them.” report abuse

• KATHLEEN CULVER

  • 5,0
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  Overall, this service seems really straightforward and convenient. The low cost and easy access via the 800 number are definitely positive features. report abuse

• Jermaine Monlyn

  • 5,0
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  “They really seem to know how to get the best possible deal – or at least, very close to it.” report abuse