SOS Home Systems: Security system supplier in Topsfield, MA

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Thomas Rockford

  • 5,0
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  “As a long-time SOS customer – we’ve been using their services for over 15 years at our summer home – we’ve always appreciated their service. But last week was truly exceptional. They called the morning of the appointment to confirm, and when I needed to reschedule, they handled it with such ease and flexibility. The technician was fantastic too – incredibly professional, explained everything clearly, and even took the time to show me how to use the phone app. To top it off, he offered to clean our smoke detectors for free! It’s really refreshing to work with a company that values its long-term customers like us.” report abuse

• J Jill

  • 5,0
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  I’m incredibly disappointed with the service I’ve received since Cunningham Security took over. This used to be a fantastic, family-run business in Topsfield, but now it’s just unacceptable. My alarm has malfunctioned three times in a row, and it’s consistently taken 8 to 10 minutes for them to respond. Once, they even called me back twice to re-verify my password because they hadn't recorded it! Honestly, I had to switch to a different monitoring company – I wouldn’t recommend them at all. It’s just not reliable enough for peace of mind.” report abuse

• Will L

  • 5,0
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  “I’ve been a customer with SOS for over a year now, and I couldn’t be happier with their service and the product itself. I really recommend them – they’ve been fantastic!” report abuse

• Gregory Reid

  • 5,0
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  Honestly, this company used to be fantastic, but since the sale, the quality has really taken a nosedive. The website isn’t working, and the service is just abysmal. I’d strongly recommend avoiding them. report abuse

• Erin Campbell

  • 5,0
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  “As a customer for three years, I can honestly say they’re fantastic – definitely the best!” report abuse

• Stephanie Sewade

  • 5,0
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  “It seems like a significant shift happened with the company’s sale, and unfortunately, communication between the technical teams has really broken down. Given its recent relocation from Maine, it’s also raised some questions about its overall stability and reliability.” report abuse