Suburban HVAC, Inc.: HVAC contractor in Westwood, MA

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• K M

  • 5,0
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  “Overall, we couldn’t have asked for a better experience with Suburban. From the very first meeting, everyone we interacted with was incredibly professional and friendly. The technicians were fantastic – they did a great job and were always punctual. And Bobby, our Comfort Advisor, was just outstanding! He was so helpful in guiding us to the perfect equipment for our home, and his knowledge was truly appreciated. We’re absolutely thrilled with the results and excited to see how much more energy-efficient our home will be this winter. It’s clear they really prioritize good communication and reliable service, which made a huge difference during what can be a stressful project.” report abuse

• Andrew Burgos

  • 5,0
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  “Overall, it’s good to hear the business is doing well, but I’m really disappointed with the lack of communication. I received an initial estimate for the work, but haven’t heard back from the company at all. I’ve followed up multiple times via email and text through the contact information on their business card, and even called the company directly, but I haven’t gotten a quote or any update.” report abuse

• See Kay

  • 5,0
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  I’m so incredibly disappointed with my experience with both Suburban Hvac and, to a degree, Ecobee. Initially, the installation went smoothly, and I gave a five-star review based on that. However, three years later, I’m facing a major issue with my furnace and Ecobee thermostat, and it’s been a complete nightmare to resolve. It turns out the problem wasn’t the thermostat, as I was initially led to believe, but a faulty furnace limit switch. After countless troubleshooting steps, including changing filters and having the vents cleaned – costing me $1200 – a particularly knowledgeable Ecobee representative finally identified the issue. Unfortunately, Suburban Hvac offered absolutely no help. The representative I spoke with was incredibly condescending, reading me the fine print about the one-year warranty and refusing to acknowledge that they might have made a mistake. It felt like they were trying to shift the blame onto me. Honestly, it’s frustrating to feel like you’re being dismissed and treated like you’re unintelligent. I’m a homeowner who takes care of my own projects, and it’s disheartening to be met with such a dismissive attitude. I’m currently dealing with a serious health issue and simply don’t have the energy to fight this, but I wanted to share my experience to warn others – don’t just accept their initial advice blindly, and be wary of companies that don't stand behind their work. report abuse

• shari deasy

  • 5,0
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  Overall, I was really pleased with Suburban’s service when my AC system completely failed during that crazy heatwave. They responded incredibly quickly and sent someone out to diagnose the problem. While it turned out the whole system needed replacing, they scheduled the installation within a week, which was a huge relief. The technicians who did the work were fantastic – really professional, polite, and they took great care not to make a mess. Given that this was a significant unexpected expense, I especially appreciated Suburban offering a 6-month no-interest payment plan. They really went above and beyond to make the whole process as smooth as possible, and I’m very happy with the service I received. report abuse

• Christopher Akoury

  • 5,0
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  “We had four mini-splits installed and we couldn’t be happier with Suburban. Kenny really listened to what we were looking for, and he didn't try to sell us anything we didn’t need – which was a huge difference from our conversations with other companies. The price was great, the installation process was super easy, and Hunter and his team did an absolutely fantastic job; the work looks amazing!” report abuse

• N Ballard

  • 5,0
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  Overall, we were incredibly pleased with Suburban’s service from start to finish. Honestly, we went in knowing absolutely nothing about HVAC systems, and they made the entire process so much easier. They were incredibly responsive, took the time to explain everything clearly, and addressed all of our concerns – especially since it was getting cold in October. Bobby Rinn was fantastic, always offering practical solutions and answers. The installation crew, led by Michael, was incredibly diligent and hardworking, and we really appreciate their efforts. And we also want to thank Ann Marie St. Germain and the team for handling all the paperwork and guiding us through the rebate process. It’s a huge relief to have an installer you can trust, especially when dealing with such a big investment. We’ve already recommended Suburban to neighbors, and we’re confident they’ll do a great job for you too. report abuse

• Andrea Smith

  • 5,0
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  “I can’t say enough good things about Bobby from Suburban HVAC. Dealing with a new HVAC system is always stressful, but he really made the whole process so much smoother and easier to handle. When some unexpected problems came up, he took care of them incredibly quickly and efficiently. I’m extremely pleased with the final result – thank you, Bobby!” report abuse

• Ellen M

  • 5,0
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  “We’ve been a long-time customer of Suburban and have always been really pleased with their service. This year, when we had both our furnace and AC checked out simultaneously, our technician was fantastic – incredibly professional, clearly knew his stuff, and was just a really nice guy to have in our home. It was a truly great experience overall!” report abuse

• Michael Sacarny

  • 5,0
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  Overall, we were really pleased with our new ductless system from Suburban. We initially chose them based on the recommendations we’d seen, and while it took a little time to get the final quote, once we had it, the installation went incredibly smoothly. What really stood out was the professionalism and care the Suburban crew took – especially Bobby, who worked closely with me to ensure we got the exact design we wanted. My neighbor, an architect, and I both agreed that the quality of the installation was critical to the system’s success, and we’re very happy with the Carrier system and Suburban’s service. We’d definitely recommend them for any future projects. report abuse

• Mark Hess

  • 5,0
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  “We had a really great experience with Suburban! Bobby, our representative, was fantastic – incredibly responsive and professional. The whole team they brought in was also excellent; they really put us at ease knowing they were taking care of everything while we were away. Seriously, they managed to get our Central AC, new boiler, and water heater installed in just under a week – we were blown away! Highly recommend them.” report abuse