
Spenard Builders Supply - Millwork & Design Center Showroom: Millwork shop in Anchorage, AK
Millwork shopAnchorage, AK
1701 E Dimond Blvd, Anchorage, AK 99507, United States
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Customer reviews of Spenard Builders Supply - Millwork & Design Center Showroom in Anchorage, AK
The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.
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“I was so pleased with my recent experience with Ben and his team at BMS. They took care of everything – custom ordering my tri-panel shaker doors, window and door trim, and floor trim for my remodel. The quality was excellent, the price was right, and they even included free delivery! Ben was fantastic, keeping me informed every step of the way. I wholeheartedly recommend BMS.”
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“I was really impressed with the service I received when I came in to get a replacement door. They were still working through a new system at the time, which caused a little initial confusion, but the team really stepped up and helped each other figure it out. Despite that, I was only in there for about 20 minutes – much faster than I’d been told it would take elsewhere, which was estimating 3 weeks! Everyone was friendly and helpful, and I really appreciated their quick turnaround time.”
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“Overall, my experience with this company has been mixed. I’ve used them on several projects, including a large condo development, and they’ve generally been reliable with the products themselves and their delivery service is good. However, I recently had a frustrating experience with a fire egress window handle in a home they’d just installed – it broke within a month of the occupants moving in. Despite this serious issue, it’s taken seven months of repeated emails and calls to get a repair underway, and the parts are currently four weeks out. Frankly, it feels like this problem has been consistently sidelined and hasn’t received the attention it deserves.”
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Carol and Kevin Kelly had a fantastic experience working with Mike Gorman at Builders Millwork. They found him to be incredibly polite, patient, and genuinely helpful, and appreciated his thoughtful, non-pushy approach – he really took the time to listen to their needs and offered some excellent suggestions. They’re excited about their upcoming kitchen cabinets being delivered in March and highly recommend Mike for anyone considering a kitchen remodel.
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“I just wanted to say a huge thank you to Jeff – he was fantastic! I had a real issue with my new entry door – it was ordered with the wrong swing and there was a problem with the glass installation. Jeff handled everything so smoothly and professionally, and even went above and beyond by including the threshold extension I needed. Honestly, that kind of service is exactly what you want and it’s definitely earned my loyalty; I’ll be recommending them to everyone.”
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“Overall, we had a really positive experience working with BMS. Rick did a fantastic job keeping everything on track and making sure all the details for our window replacement were covered. While we did encounter a couple of minor issues after the installation, BMS was incredibly responsive and went above and beyond to fix everything to our complete satisfaction. The new windows look fantastic, and we’d definitely recommend them and use their services again.”
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“The final work itself was excellent, however, I was really frustrated with the installation process. I experienced significant issues with communication and coordination – I was repeatedly given the wrong number, leading to incorrect information about my order delivery. Worse, they installed the wrong window when I wasn't present, and it wasn't until I contacted them directly that the error was discovered. While they eventually corrected the mistakes on two separate occasions, the overall customer service, professionalism, and follow-up were really lacking.”
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Overall, I really appreciated the friendly and knowledgeable staff at Builder’s. They were great to work with. However, I was disappointed with the Kemper cabinets I ordered for my kitchen – they weren't quite up to the quality I expected for the price, feeling more similar to what you’d find at Lowe’s or Depot. Worse, many arrived damaged, including a nearly destroyed lazy Susan. I’d recommend Builder’s for other building materials, though.
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“Catherine did a fantastic job designing my kitchen, bath, and laundry room. She was incredibly helpful and always had a positive attitude, which made the whole process so smooth – even when we had a few minor hiccups with deliveries, she handled everything with such ease.”
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“Cliff was fantastic – he really went above and beyond to answer all of our questions about the cabinetry. He was so knowledgeable and helpful, and even suggested some additional resources we’d need for our kitchen remodel, which we really appreciated!”
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