Martel HVAC: HVAC contractor in Ashland, MA

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• Matt Solar

  • 5,0
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  “We were so incredibly impressed with Tim and the team at Martel. They were incredibly responsive and kept us fully in the loop every step of the way – which was fantastic for first-time homeowners like us. We really felt like we could trust them, and we’ll absolutely be using their services again in the future!” report abuse

• Maria Mendonca

  • 5,0
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  Anthony from Martel was fantastic – he really went above and beyond to help my dad. His central air unit had completely stopped working, and with him being 91 and so sensitive to the heat, I was really worried. Anthony was able to make a quick adjustment that got it running until the new unit arrives this month. It’s a really old system, over 20 years old, but Martel has always done exceptional work when they’ve come out. Everyone I’ve dealt with there has been so kind, helpful, and efficient. I wholeheartedly recommend Martel HVAC – they’re a great team! report abuse

• Cecile

  • 5,0
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  “I’ve been incredibly impressed with Martel’s service. They’ve handled everything from replacing my shower heads and faucets to fixing leaky pipes and cleaning my heater, and their technicians are always so knowledgeable, friendly, and professional. The work is done quickly and at a really fair price – I’ve recommended them to several friends and neighbors, and they’ve all had great experiences too!” report abuse

• JP de Ruiter

  • 5,0
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  “I was really disappointed with my experience. I contacted them multiple times to schedule a consultation about ordering several HVAC units, and it took them a long time to understand what I needed. After waiting all afternoon, they simply didn’t show up. I even tried to help them locate my property by sending texts, but I received no response. It was incredibly frustrating, and frankly, they didn’t offer any apology for wasting my time. Looking back, it’s clear they’re unreliable, and I’m glad I discovered that before committing to doing business with them.” report abuse

• John Carpenter

  • 5,0
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  “I was a little concerned by a driver who sped past me on the 395 freeway while I was traveling at 80 mph. It felt a bit unsafe.” report abuse

• Sandy Carr

  • 5,0
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  “I can’t recommend Martel Plumbing highly enough! I contacted several plumbers in the area and Martel was by far the best. He was responsive, provided a clear quote, and stuck to it perfectly – both on budget and on time. Hunter, the plumber who did the work, was incredibly knowledgeable and professional, and he really went above and beyond, working tirelessly to replace my corroded washing machine connection. He was also just so polite and friendly. He even took care of a few other small fixes in the bathroom and outside faucet. I’ll definitely be calling Martel again for any future plumbing or HVAC needs!” report abuse

• Marcie Randall

  • 5,0
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  “The service was fantastic! They quickly diagnosed the issue on the second floor and had someone out the same day to fix it – they ordered the part and had it replaced the next day. Everyone was really friendly, efficient, and professional.” report abuse

• Tony Genovese

  • 5,0
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  “I had a frustrating experience with this company. When I initially called about a minor AC issue, they immediately classified it as an emergency repair, which meant a significantly higher service fee. I explained that it wasn’t a critical situation and I didn’t need immediate, emergency service. They then booked me an appointment three weeks out, which wasn’t what I wanted. Then, just a few hours later, I received a last-minute appointment for the same day with barely any notice, followed by a technician arriving with only 15 minutes’ notice. Despite explaining I hadn't scheduled anything and didn’t need emergency service, he was able to waive the fee. Ultimately, I wasn’t home to schedule anything. More recently, I was able to get a standard service appointment scheduled within two days, but the technician never showed up and didn’t contact me. It felt like they were trying to upsell me, disregarding my preferred timeframe and providing poor customer service. Plus, their rates are noticeably higher than other companies in the area.” report abuse

• Chrissy Daigle

  • 5,0
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  James and Keith were fantastic – so professional and really took the time to explain everything thoroughly. They were incredibly helpful navigating our complicated setup and made sure we understood every step. Great work, Martel! report abuse

• Andrew Resh

  • 5,0
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  Honestly, this was an incredibly frustrating experience. From the very beginning, it felt like they were just trying to get our business, making a lot of promises they couldn’t keep. Once the job was underway, we quickly realized it was all talk and no action. They installed the completely wrong equipment, had to replace it, and, unbelievably, caused damage to our house requiring extensive and costly remodeling to cover up their mistakes. We were simply swapping out old units for new ones, but it turned out they couldn’t even read a tape measure – all the dimensions were wrong. To add insult to injury, they’d ordered cheap knock-offs instead of the Mitsubishi equipment we’d originally purchased, and now they won’t stand behind their work or offer any warranty or service. It’s concerning that they aren’t listed with the Better Business Bureau, and I would strongly advise anyone considering using their services to do thorough research and check online reviews before proceeding. report abuse