Stephens Custom Floor Covering: Remodeler in Billerica, MA

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• Samantha Selig

  • 5,0
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  Stephen’s Custom Flooring was fantastic – a friend highly recommended them, and I couldn’t be happier with the results. We replaced our old wall-to-wall carpet with LVP, and they had a perfect match in stock, which really sped things up. The installation crew was incredibly professional, kept the area spotless, and did an absolutely amazing job. The floors look absolutely perfect! We got a great price, experienced professional service, and a really quick turnaround from getting the quote to having the work completed – I’d definitely recommend them. report abuse

• Steve Grant

  • 5,0
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  “Stephen’s really went above and beyond – they did a fantastic job for my customers and consistently create a really positive experience for everyone.” report abuse

• Michael Ganley

  • 5,0
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  “Steve did an absolutely fantastic job cleaning my new family room. He really paid attention to the little details, and I’d definitely recommend him – a really great service!” report abuse

• Maximus Aurelius

  • 5,0
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  “I had Stephen from this company install hardwood flooring in my family room, and unfortunately, the experience was incredibly frustrating. I specifically asked him to match the existing flooring, but after the job was done, he left the old carpet registers in place instead of installing wood registers like the rest of the house. I contacted Stephen about this, and he promised to come back and fix it, but he never followed through. He completely stopped responding to my calls and emails – it’s been four months now, and his office staff even confirmed he’d get back to me, only for nothing to happen. He took my money, did a partial job, and then just disappeared. Honestly, I wouldn’t recommend him; there are plenty of other flooring installers who actually communicate and follow up with their clients.” report abuse

• Steve O'Brien

  • 5,0
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  “Stephen’s Custom Flooring really impressed me from start to finish. They completely exceeded my expectations – they promised a lot and actually delivered! The service was fantastic; they were always responsive, answered all my questions thoroughly, and the quality of the work was truly outstanding. Honestly, you won’t find a better flooring company.” report abuse

• Yvonne Carter

  • 5,0
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  Stephen’s Custom Flooring really exceeded our expectations – we wholeheartedly recommend them! They have a fantastic range of flooring options to suit any budget, but what truly stood out was their incredible knowledge and expertise, especially during the installation process. We recently had hardwood floors installed in our main floor office and matching our existing 20-year-old floors was a surprisingly tricky task. Thanks to Stephen’s guidance and recommendations, we now have a stunning floor that perfectly complements the whole room. We’re so thrilled with the result that we’re actually planning a master bath remodel with them – their staff is fantastic, incredibly friendly and dedicated to getting every little detail just right. report abuse

• dianne sheppard

  • 5,0
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  Stephen and his team did a fantastic job installing our floors – the quality of their work was truly excellent. Stephen was also a pleasure to work with – professional, friendly, and he kept us fully informed about the project and stayed within our agreed-upon budget. We were very happy with the final result and would definitely recommend them. report abuse

• Kristin Senesi

  • 5,0
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  “I can’t recommend this company enough! The team was absolutely fantastic – so helpful and went above and beyond when I needed assistance. Seriously, if you’re looking for a reliable and great group of people, look no further!” report abuse

• Mia Long

  • 5,0
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  Charlie is a fantastic member of the team – his work is consistently excellent, and the whole group is really friendly and efficient. I’d definitely recommend him. report abuse

• lynne sabbag

  • 5,0
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  “I was really impressed with the team there – they were fantastic and provided truly excellent customer service. They offered honest advice and some really competitive pricing on stylish materials. Definitely worth checking them out before going anywhere else!” report abuse