Provision Home: Security system supplier in Birmingham, AL

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Gloria Thomas

  • 5,0
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  I’m incredibly disappointed with my experience with Provision Home and their Vector Security contractor, Noel Pittman. I was trying to cancel my security services due to rising prices, but the process was unbelievably frustrating. I initially spoke with Vector’s corporate team who assured me I could cancel and to contact Mr. Pittman for the cancellation form. However, Mr. Pittman became extremely defensive and rude when I explained my request. He then falsely claimed my contract had automatically renewed, providing no prior warning, despite me being a loyal customer for four years. As a result, I was threatened with a bill for the remaining 11 months. While the representative I eventually spoke with, Jasmine, at Vector Corporate, acknowledged the issue, she confirmed that Mr. Pittman held the power to charge me, regardless of my intentions. It feels like I was essentially locked into a two-year contract without any notice or opportunity to make changes – something even insurance companies do! I strongly advise anyone considering Provision Home and Vector Security to be very cautious and meticulously track your contract dates to avoid a similar, stressful experience. report abuse

• Megan Haynes

  • 5,0
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  “I’ve been a Vector Security customer for a long time, but recently my account was managed by Provision Home, and frankly, it was the worst customer service I’ve ever encountered. I had to speak directly with Noel Pittman, the president, and the experience was incredibly disappointing. As a result, I’ve cancelled my contract and won’t be continuing my business with them.” report abuse

• Michael Babb

  • 5,0
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  “I’m incredibly frustrated with my experience trying to cancel my Vector Security service. After selling my house, I was told I needed to contact Provision Home to handle the cancellation. But it quickly became a ridiculous game of telephone – I was bounced back and forth between Vector and Provision, with automated systems and never actually speaking to a live person. I spent hours trying different options, and despite leaving multiple messages, they haven’t followed up. It’s unbelievably inconvenient and I’m really unhappy with the lack of resolution.” report abuse

• GiGi Hayes

  • 5,0
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  Brent and the team at Vector Security really impressed me. They clearly prioritize family safety and their expertise shone through. Unlike the other security companies I spoke with, Vector Security offered a straightforward, honest price – focusing on what’s truly important: protecting my family. I completely trust their service and pricing. report abuse

• Philip Andrews

  • 5,0
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  “I was really impressed with this team – they were both incredibly knowledgeable and genuinely focused on understanding our needs. They walked us through all the different options and helped us make a really informed decision. The installation was seamless and everything was working perfectly the very next day. I wholeheartedly recommend them.” report abuse

• Chandler Thurmond

  • 5,0
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  Brent did a fantastic job setting everything up for me. He was incredibly helpful and patient, answering all my questions thoroughly. I really appreciate having the ability to check in on the cameras through my phone while I’m at work – it gives me such peace of mind, and I’m really excited about the new security system. report abuse

• Shequita Wilkerson

  • 5,0
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  “I was really disappointed with my experience. Scott was incredibly difficult to reach and kept calling back repeatedly. His communication was frustrating and frankly, quite unpleasant, which ultimately led me to choose a different company.” report abuse

• Leroy Brown

  • 5,0
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  It seems Vector is really holding onto your account – they’re making it incredibly difficult to cancel your service unless you pay the full remaining balance of your contract. report abuse

• C DeL

  • 5,0
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  “Honestly, the vehicles themselves were fine, but the driver behavior was a real concern. It’s definitely a reflection poorly on the company, and I don’t think advertising on those vehicles is effective when the drivers aren’t presenting a positive image.” report abuse

• Patrick Dawson

  • 5,0
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  “Overall, the service here was disappointing. They were quite slow to respond to requests, and unfortunately, the prices were significantly higher than what was offered in terms of the level of service.” report abuse