Black Hat Security - Home Security Arizona: Security system supplier in Chandler, AZ

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Emilie Buzzard

  • 5,0
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  “I was really disappointed with the customer service I received. It seemed like there was a problem with the payment method, and when I contacted them to let them know we were moving, they insisted I was still obligated to pay the full contract amount – despite the change in circumstances. It was a frustrating and unclear experience.” report abuse

• Tony Farina

  • 5,0
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  “I was really disappointed with my experience. There were significant issues – poor customer service and a frustrating internal problem where they attempted to charge my card twice. To make matters worse, they then contacted me about collecting payments from two years ago, and it felt like they were trying to add more charges before I could resolve the situation.” report abuse

• alexandra diaz

  • 5,0
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  “This app is really frustrating. I’ve been locked out of my garage multiple times because the status keeps showing as ‘offline.’ We’ve had to call a technician several times, and each time they’ve added a $50 fee for the visit – it’s a significant issue that needs to be addressed.” report abuse

• Paula Fleck

  • 5,0
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  “Black Hat Security has been a reliable partner for us over the past nine years, and we genuinely appreciate their support. However, I’m unable to provide a full evaluation at this time due to confidentiality reasons.” report abuse

• Jackalyn Rene

  • 5,0
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  “We were honestly surprised to be so impressed with our new security system! From start to finish, it’s been fantastic. JD was amazing – he really took the time to explain everything, made the installation process incredibly easy, and answered all of our questions with patience. We were initially skeptical, but we’re now definitely believers!” report abuse

• Ariana Manzella

  • 5,0
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  “We’ve been incredibly pleased with Black Hat so far. The scheduling process was really easy and quick, and Jorge, our installation technician, was fantastic – genuinely knowledgeable and so friendly. He clearly took the time to do a great job.” report abuse

• Max B.

  • 5,0
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  “I was really impressed with Black Hat’s service. I hadn’t had any technical issues in the four years I’ve lived here, but suddenly I was facing a whole mess of updates and connection problems. Black Hat took the time to get me completely back on track, updating everything and even renaming some of my windows – it was a huge relief!” report abuse

• Jeff Buckingham

  • 5,0
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  “Jorge was fantastic! He was so professional and friendly, and really went above and beyond to make the whole system move as smooth and easy as possible. We really appreciate his help.” report abuse

• Scott Noe

  • 5,0
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  “I was really pleased with the service I received from Black Hat. From the initial conversation with Courtney to Zach’s installation today, everyone was fantastic. Zach was particularly knowledgeable and really put me at ease with his explanations.” report abuse

• Jesica Pawlak

  • 5,0
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  “We were really impressed with the service since we started using it. We initially wrote a quick review, but after experiencing it longer, we definitely feel we can give this company a solid two!” report abuse