Assurance Fire Protection: Fire protection service in El Paso, TX

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• Seam SEAM

  • 5,0
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  “Ms. Gonzalez, I wanted to follow up on your concerns. We sincerely apologize if our previous communication didn’t meet your expectations. To clarify, we don’t have the ability to unlock fire alarm panels – it’s actually handled by the company that originally installed your system. We’re happy to help connect you back with them to get you the password you need. Also, we’d like to work with you on settling those outstanding invoices; please give us a call if you’d like to discuss a payment plan. And of course, if you still need assistance unlocking the panel, don’t hesitate to reach out.” report abuse

• blanca gonzalez

  • 5,0
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  “I’m incredibly disappointed with my experience. For the past six months, I’ve repeatedly contacted them to get my bills, and it’s been a constant struggle. I’ve been bounced around with excuses – maternity leave, people leaving, promises to send emails – and the person I usually speak to is consistently rude. It’s clear they can’t manage basic tasks independently. On top of that, they’ve taken the liberty of locking me out of my building’s fire panel with an 8-digit code without even letting me know. Honestly, I can’t recommend this company – please explore other options.” report abuse

• jay rojas

  • 5,0
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  “The team working on the fire suppression system for the Korean BBQ tables has been really impressive – all the individuals involved have been incredibly professional.” report abuse

• JVillanueva Official

  • 5,0
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  “I had a really negative experience with customer service here. They were quite rude, and I wouldn’t recommend this place to anyone.” report abuse

• Jeff Park

  • 5,0
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  This company really seems to have a strong positive reputation – they’re clearly well-regarded. report abuse