James River Equipment: Construction equipment supplier in Frederick, MD

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Whitney Baker

  • 5,0
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  James is a really great asset to the team – you can clearly see he’s knowledgeable and reliable. Plus, the store is consistently kept tidy and the counter staff always have a friendly attitude. report abuse

• Mike Kaiser

  • 5,0
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  Devon was a really stand-out service professional. Despite the fact that he couldn’t quite accommodate my last-minute request, he went above and beyond to try and help me out. Honestly, my timing was pretty demanding, but Devon didn’t just brush me off like some other places do. We had a really helpful conversation discussing all the possibilities, and he was gracious enough to apologize when it became clear my schedule wouldn’t work. I definitely appreciate his dedication, and I’ll be sure to give you more advance notice next time so we can definitely work together. report abuse

• Ben Larson

  • 5,0
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  “I was really impressed with their customer service. They went above and beyond to help me track down a set of seals for my old John Deere crawler – it’s been a tough search, and they were the only ones who were able to find what I needed.” report abuse

• Jennifer King

  • 5,0
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  “I’m incredibly disappointed with the customer service we received. They were scheduled three separate times, and each time they completely failed to show up – without even a single phone call to let us know. When we contacted them, we were met with a series of misleading statements, with Jeff and Ralph repeatedly providing inaccurate information and seeming completely uninterested in our concerns. It’s clear there’s a lack of respect for our time and a serious issue with accountability at the management level. Honestly, it seems like the employees are simply following the example set by someone who doesn’t prioritize customer satisfaction.” report abuse

• Joshua Jarrell

  • 5,0
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  James consistently demonstrated exceptional performance and was a truly valuable asset to the team. report abuse

• Melissa McKenney

  • 5,0
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  “The team really went above and beyond to help us – they even let us know when a part we needed wasn’t available anymore. But their customer service was fantastic throughout the process.” report abuse

• Mathew Schweiger

  • 5,0
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  This business is fantastic – really impressive! report abuse

• Tom Slagle

  • 5,0
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  “We really appreciate your kind words and fantastic rating – it means so much to us! We’re so glad we were able to deliver the level of service you’re looking for, and we’re always here if you need anything at all in the future.” report abuse