Simply The Best Heating And Cooling: HVAC contractor in Gilbert, AZ

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Keith Swanson

  • 5,0
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  I’m incredibly frustrated with Simply the Best’s service. Two years ago, they installed a new unit for me and I’ve been on their monthly maintenance plan ever since, anticipating issues like the ones I’m experiencing now. This week, my system started failing to hold temperature, and when I called for service, it quickly turned into a terrible experience. The technician, Jesse, initially dismissed my concerns, claiming they couldn’t do warranty work on weekends – despite their website guaranteeing no weekend charges! He repeatedly interrupted me and escalated the situation into a shouting match. It’s baffling that a company advertising “100% Satisfaction Guaranteed!” would deny service when I’m paying for a warranty and maintenance plan on a unit that’s only two years old. I’ve been trying to get someone to address this, but Jesse isn’t returning my calls, and it seems like no one cares about resolving the problem. It’s completely unacceptable that they can’t provide basic service when I'm paying for it, and frankly, I'm left feeling completely ignored and helpless. I'm looking for a solution, someone who actually wants to fix this and honor their promises. report abuse

• Patricia Widup

  • 5,0
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  I’m incredibly disappointed with Simply the Best. For the past three months, my air conditioning unit has malfunctioned three times – once each weekend – and their service has been completely unacceptable. I chose them specifically because of their advertised 24/7 service, yet they repeatedly couldn't send a technician, often citing being overwhelmed with existing calls. The closest technician was always in Gilbert or Queen Creek, leading to a significant delay and, frankly, felt like a complete waste of my time. To add insult to injury, the owner even suggested I contact another company. After ten years of service with them, it’s baffling that my loyalty apparently doesn’t matter. Recently, I contacted another AC company who confirmed Simply the Best has been using substandard parts and not providing proper service. Because of this, I'm canceling my contract and will not be recommending them to anyone. I intend to share my experience with numerous consumer protection agencies, including the BBB, the Arizona Chamber of Commerce, and the Arizona Contractor Licensing Authority, as well as online platforms like Yelp and Facebook, to warn others about their poor service. I’ve also been provided with documentation from the other company that supports my claims. report abuse

• Paula Adkins

  • 5,0
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  Subject: Feedback on Service Today Dear Trevor, I just wanted to express my sincere gratitude for your quick service today. I rented the property and was really relieved that you were able to address the needed repairs, which were originally scheduled for May 19th. Things got a bit urgent, and I was hoping for a temporary fix until then, but you stepped in and got everything done today. It made a huge difference, especially considering one of the residents in the house isn't feeling well. Thank you so much for going above and beyond – it’s truly appreciated! Sincerely, Paula Adkins report abuse

• Joseph Balloqui

  • 5,0
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  Overall, Simply the best did a fantastic job installing our Diakin system – Richard, our sales rep, really recommended a great system that’s exceeded our expectations. The equipment itself is fantastic. However, we did experience a bit of a frustrating delay with communication and follow-up appointments, taking almost three months in total. The biggest issue we had was with the installation of the REME Halo LED UV light; it should have been fitted before the ductwork was returned, but it was installed at the very end of the plenum. This ultimately caused damage to the plenum, and the light stopped working after being re-wired a couple of times. Despite these challenges, I would absolutely recommend Simply the best – they really went the extra mile to resolve some of the smaller problems we encountered. report abuse

• Trisha Carver

  • 5,0
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  “We were so relieved when Simply the Best came out to fix our air conditioner on a really hot day in May. Jason was fantastic – he arrived right on time, was really professional and seemed genuinely interested in what was going on. He took the time to explain everything clearly, offered us a good price, and worked on our unit for over an hour until it was finally blowing out cool air. It was amazing! Seriously, the best cold air we’ve ever experienced. Thank you, Simply the Best, for consistently providing such great service and a fair price.” report abuse

• T & K

  • 5,0
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  I just wanted to say how incredibly pleased I was with everything – the system itself is fantastic, and the installation team were absolutely outstanding. They were so customer-focused, communicative, knowledgeable, and professional. It was a truly great experience! report abuse

• Mitch Linde

  • 5,0
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  “I was really impressed with the service I received. I had a problem with my AC unit on a particularly hot Sunday, and they sent Able out right away. He was fantastic – he completely fixed it by 10am! Seriously excellent service, and I’m so glad I chose Simply the Best.” report abuse

• Tim White

  • 5,0
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  “I was incredibly disappointed with my experience. The technician missed the mark entirely, failing to recognize the correct coolant type despite a very clear, large sticker on the system. They then proceeded to recommend a $1,600 repair, which was completely unfounded. Adding to the frustration, the office staff ignored my repeated calls and emails for weeks, refusing to cancel my maintenance plan. I tried to resolve the issue by simply requesting they acknowledge their error, but they wouldn’t respond. Ultimately, this has led to my bank disputing the charges and incurring further complications for them. It’s really frustrating when basic communication and responsibility are lacking.” report abuse

• Shelene Parks

  • 5,0
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  “I couldn’t be happier with the service I received from Excellent AC Company. They installed my new AC unit about a year ago, and it’s been fantastic. I’ve seen a huge difference in my electricity bills – they’ve dropped from around $380 in the summer to just $220 a month! Ryan, my technician, is always so professional, punctual, and really knows his stuff, plus he’s a genuinely friendly guy.” report abuse

• Emma Schwimley

  • 5,0
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  “Javier was absolutely fantastic! He went above and beyond, responding to our call even on a weekend during a really hot spell. He was so knowledgeable and professional, and he really took the time to explain exactly what was wrong with our drain – not just that it was clogged, but *why*. He clearly outlined the different solutions and what our options were, all without trying to take advantage of us. It’s a really honest and down-to-earth company with fair pricing, and we’ll definitely be recommending them to everyone we know. We’ll absolutely be using their services again and requesting Javier for any future needs!” report abuse