Morrison Industrial Equipment - Grand Rapids: Forklift dealer in Grand Rapids, MI

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Lee Latella

  • 5,0
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  “My first experience with this service was really disappointing. I was significantly overcharged – billed for three hours when the technician was only on-site for an hour. I didn’t receive a receipt or any invoice detailing the charges, and I had provided all the necessary information for the appointment. After questioning the extra charges, I was told someone would investigate, but it took almost 20 days and several follow-up calls with James to get a refund of $118 for the incorrect billing. Even then, I received a completely unrelated credit of $80 three weeks later, which wasn't what we had discussed. To add to the frustration, I also inquired about the cost of a battery replacement and never received a response from their battery department. Honestly, this terrible initial experience has completely lost my trust, and I won’t be returning.” report abuse

• SweetPeaSidney

  • 5,0
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  “Overall, Morrison consistently demonstrates a strong commitment to honesty and excellent customer service.” report abuse

• Interthor Inc.

  • 5,0
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  “Morrison Industrial Equipment has been a fantastic partner for us – they’re one of our long-standing, veteran dealers. Their sales team consistently goes above and beyond to find the right solutions for our customers, and their deep knowledge of stainless steel products is a real asset. We really appreciate how quickly they respond with quotes to meet our needs. I’ve particularly valued the close working relationship with Ryan Neuman over the years, and Chris Nienhuis has also been consistently helpful with project quoting.” report abuse

• Kyle

  • 5,0
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  “I’ve been incredibly disappointed with this company. Their repair lead times are the longest I’ve ever experienced, often taking weeks for even simple parts for my Crown lift. To make matters worse, they don’t seem to have basic parts in stock. It’s frustrating because I’ve heard stories of them fixing similar issues the same day, which really highlights the inconsistency in their service.” report abuse

• Owen Toomey

  • 5,0
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  “I was really disappointed with this company. I placed a purchase order over a month ago and then received the frustrating news that they wouldn’t be able to service my equipment. Their lack of communication and ultimately being unable to fulfill the order was incredibly unprofessional, and I wouldn’t recommend wasting your time with them.” report abuse

• James Rawson

  • 5,0
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  “Overall, it’s a really positive experience – everyone is friendly, helpful, and genuinely listens to what you have to say. It’s a great group of people to work with.” report abuse

• Mike Schultz

  • 5,0
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  “Based on our research, you’re clearly the top choice for businesses needing industrial equipment sales and rentals in the western Lansing area.” report abuse

• Alex Volkov

  • 5,0
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  “I just wanted to say a huge thank you to the whole team – especially Doug, who was incredibly helpful!” report abuse

• Eric Cikity

  • 5,0
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  The training seminar was really well-organized, and I particularly appreciated how friendly and knowledgeable the staff were – they were a pleasure to work with. report abuse

• paul miller

  • 5,0
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  “I had a really great experience here – the customer service was fantastic.” report abuse