Fire Safety USA: Fire department equipment supplier in Rochester, MN

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Sylvan Altieri

  • 5,0
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  Okay, here’s a natural-sounding evaluation based on the text: “I really appreciate supporting small businesses, but my experience with this company was a bit frustrating. I ordered a pair of “dress” boots for $154, including $30 for shipping on January 24th, and I’m still waiting for them to ship. While I understand delays can happen, especially with COVID, I would have appreciated a simple update. Honestly, after reading some of the other reviews, I was starting to get a feeling that something wasn’t quite right. However, I have to give them credit – they responded quickly after I left my review. They’re checking on my order, and thankfully, they were able to send me the taller version of the boot, which I can use for my event. It’s a little stiff, but it’s better than nothing. Overall, it was a mixed experience – good customer service in terms of their response, but I wish they’d been upfront about the boots not being in stock.” report abuse

• Kay S

  • 5,0
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  “I was really disappointed with my recent experience. I placed an order on Black Friday and, as of today, December 16th, I still haven’t received the item or any tracking information. I’d read some positive reviews mentioning better service for larger orders, but I’ve been completely ignored after emailing and calling twice. Thankfully, the owner, Ryan, reached out the next day and got my order shipped right away – I really appreciate him stepping in to fix the situation. However, due to the lack of communication and the fact that I still don’t know if my order will arrive, I’m planning to dispute the charges with my bank.” report abuse

• CPT E B Hammonds

  • 5,0
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  I’m incredibly frustrated with this order (Order #5974). I placed an order for two flashlights for $200 two weeks ago and haven’t received any updates or shipping information. I’ve emailed multiple times to inquire about the status, but haven’t gotten a response. Frankly, it’s unacceptable to ignore customer inquiries, and I’m disappointed with the lack of communication. Because of this, I’m preparing to file a fraud claim – I’m expecting a response and tracking information by Monday, or I’ll be pursuing further action. report abuse

• BQ Films

  • 5,0
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  I’m really disappointed with the service I’ve received. I ordered a helmet a week ago and haven’t heard anything beyond a simple confirmation email. I’ve tried contacting them repeatedly – both through email and by phone – but haven’t gotten any shipping updates or information about when my order will arrive. It’s frustrating to not get any communication at all. report abuse

• Teri Dunkley

  • 5,0
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  I was incredibly concerned by what I witnessed. A company vehicle, plate YBR7094, nearly caused a disastrous accident. The driver was traveling at 53 mph in a 45 mph zone, aggressively cutting off both a school bus and my family’s car – which had my children inside. The driver’s reckless behavior nearly resulted in a collision with the school bus and forced a panicked stop, causing a dangerous swerve. The fact that this happened in a busy area with children is especially alarming. report abuse

• Drew Shrum

  • 5,0
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  “I ordered a helmet and received the incorrect item. I contacted the company about it almost three weeks ago and haven’t yet received a response. As a result, I’ve been out of pocket and had to purchase alternative items to cover the gap. It’s really frustrating to deal with this kind of delayed support.” report abuse

• Jeff Maxwell

  • 5,0
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  I’m incredibly disappointed with this company. I placed an order four months ago and haven’t received it, nor have I gotten any updates or communication whatsoever. I’ve tried contacting them repeatedly by phone and email over the past few weeks with no response. Seriously, don’t bother with this company – it’s not worth your time or money. report abuse

• Jesse Buhs

  • 5,0
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  “I’ve been consistently impressed with Fire Safety USA. They’ve always been incredibly responsive and easy to reach, whether we needed routine maintenance or emergency repairs for our fire trucks. Based on the quality of their service and their real understanding of the fire service, I wholeheartedly recommend them.” report abuse

• Brian Robertson

  • 5,0
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  They were absolutely wonderful – so friendly, helpful, and really professional. report abuse

• Stelly 18

  • 5,0
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  “As a longtime customer since the beginning, I’m consistently impressed with the service – it’s truly outstanding. The team is fantastic, and it’s clear this is a company built on great people.” report abuse