Midwest Steel and Aluminum: Metal supplier in Rogers, MN

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• David Valentine

  • 5,0
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  Honestly, I was really disappointed with this metal supplier. As a newcomer to the area, I was hoping for a smooth experience, but it was completely the opposite. They gave me incredibly inaccurate timeframes – initially promising two days for my first order, then just one for the second – and didn’t deliver. I waited 12 days for the first order and nothing! To make matters worse, they won’t even cancel my order and are arguing about a refund. I ended up getting everything I needed at another shop within the same day I placed my first order, and I told them it was urgent. I wish they’d been upfront about their unreliable service. report abuse

• John Runchey

  • 5,0
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  I’m really disappointed with the handling of my recent order. I placed a $250 online order on June 30th and, as of today, July 17th, I still haven’t received any updates or my order. I was initially told it would ship last week, but I haven’t heard anything. After following up with multiple emails, I finally spoke with someone yesterday who explained a part of my order was out of stock. While I appreciate the explanation, I’m still waiting for a tracking number or any communication about when I can expect my order. Honestly, more proactive communication would have been greatly appreciated – it's frustrating not to know what's happening. I'm hoping to start my project soon, but this delay is making that difficult. report abuse

• MachineWise

  • 5,0
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  “I was extremely disappointed with this company. My order, a 1/4” 7075 plate, arrived as 3/16” – a significant difference that completely halted my manufacturing process. I contacted them immediately to request a replacement, but they showed no urgency and frankly, seemed uninterested in resolving the issue.” report abuse

• Peter Antonicelli

  • 5,0
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  “I had a really frustrating experience ordering two stainless steel plates. I spoke with a sales representative over the phone and was given a promised ship date, but my order was completely overlooked. Despite sending three emails and making multiple phone calls to inquire about its status, I received no updates. The order finally shipped ten days late, and when I asked if they could expedite the shipping, they refused. To add to the problem, I left a voicemail for the manager with no response at all. Honestly, the level of customer service I received was unacceptable.” report abuse

• Dustin Uhde

  • 5,0
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  “Overall, my experience with this company was incredibly frustrating. I placed a small order at the end of November, and unfortunately, it was plagued with problems from start to finish. Initially, I was notified that sales tax hadn’t been paid, which delayed the order, even though I’d already covered it. Then, when they realized four pieces were unavailable, instead of holding just those, they put a hold on the entire order, significantly delaying my project. After speaking with a manager, the issue was supposedly resolved, but it quickly resurfaced when I received the wrong gauge metal – 11ga instead of 14ga – three days later. Despite getting it corrected, I was then presented with metal that was heavier and harder to work with, and I couldn't even return it due to the holiday break. It felt like a cascade of errors – five issues in just two weeks! The worst part was the lack of communication; I just kept feeling like I was being passed around without a real solution. While the facility itself was nice, the repeated mistakes and the inability to properly support my project left a really bad impression. Frankly, it felt like they weren’t prioritizing my needs, and after all the delays and errors, I won't be returning.” report abuse

• Ron Co

  • 5,0
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  I’m incredibly frustrated with this order I placed on March 2nd. It’s now the 23rd, and I’m still waiting for my order – it’s been over 20 days! They charged my credit card immediately, yet the processing time they initially quoted (3-5 days) has stretched on and on. Worse, I’ve emailed them multiple times and haven’t received a single response. Honestly, I wouldn’t recommend using this company – avoid giving them your money. report abuse

• Joe Merta

  • 5,0
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  “I was pretty disappointed with my recent experience. While their prices were really good, the pick-up process was incredibly slow – a standard order like a small piece of tubing took about three days to complete, and I couldn’t even get a timeline. The staff also seemed uninterested and didn’t offer any updates. It’s the only place I’ve ever dealt with that had such poor service for a small order, and I felt like they weren’t prioritizing customer service.” report abuse

• Jeremy Laipple

  • 5,0
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  I’m incredibly frustrated with this company. I placed a significant order for steel plate and, five weeks later, I still haven’t received any updates on its whereabouts. It’s been a nightmare trying to get in touch – I’ve had to call multiple times (usually 3-4) just to get someone to answer my questions. They initially told me they had my order, but then abruptly stopped shipping without notifying me. Now, a week later, I still haven't heard anything about how they plan to resolve this. Honestly, if it weren't for the positive reviews, I’d be convinced this is a scam. I strongly advise exploring other suppliers – seriously, don’t use this one. report abuse

• Jeffrey Martin

  • 5,0
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  “I was really impressed with the prices they offered on aluminum, which was a significant factor in my decision to use their company. However, the incredibly slow processing times are a major problem. I placed an order back in February 2022, and it still hasn't shipped as of today, February 25th. This delay has completely halted my production for a month now, and understandably, my customers are very unhappy – and so am I. I won’t be ordering from them again.” report abuse

• Art McGathey

  • 5,0
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  “I was really pleased with my order – a slightly unusual size aluminum plate. It arrived within about a week and at a good price. The quality was fantastic, and I’m definitely going to be ordering from them again for bigger projects like my van conversion and RV build, as well as other things I’m working on.” report abuse