Bay Alarm Company: Security service in San Diego, CA

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Greg Wadsworth

  • 5,0
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  I just wanted to express my sincere gratitude to Mike, Gio, William, and Chris for their incredible work on my commercial fire alarm system. They really went above and beyond to pinpoint and fix a persistent issue, completely restoring the system to full operation. Mike was particularly helpful and patient, and the whole team – Gio, William, and Chris – were so thorough and supportive. I can’t recommend Bay Alarm highly enough; they’re a fantastic team! report abuse

• Alondra Ruiz

  • 5,0
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  “I’ve been using Bay Alarm for my property management needs and I couldn’t be happier with their service. They’re incredibly reliable, always responsive, and their security systems give me—and my clients—real peace of mind.” report abuse

• Sister Faith

  • 5,0
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  Honestly, I’m incredibly disappointed. After investing years with this company, they completely let me down when I was planning a move out of state. It was a really frustrating experience and I definitely won’t be working with them again. report abuse

• Sara Harvey

  • 5,0
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  “I just wanted to say how impressed I was with the Bay Alarm team – Ryan, Miguel, and Coco were fantastic! They set up our new security system really well, and the installers, especially Miguel and Coco, were so professional and patient, taking the time to make sure we were comfortable with everything. I wholeheartedly recommend them!” report abuse

• Ellen Scott

  • 5,0
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  “I’ve been a Bay Alarm customer for years, using both a business and residential account. Unfortunately, my experience was incredibly frustrating. After closing my home account, they continued to charge my credit card, and despite numerous calls and letters to corporate, I never received a response. When we moved our business, they tried to add on extra installation fees, which prompted us to shop around. Thankfully, the representative recognized we were looking at other options and admitted they owed us a refund for the old residential account. However, even then, the office manager didn’t return my calls, and corporate simply ignored all of my communication. Overall, the communication from Bay Alarm was shockingly poor, and the customer service was unacceptable. I wouldn’t recommend them to anyone.” report abuse

• Alexander _

  • 5,0
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  “I’m incredibly disappointed with this provider. I’ve been a customer for years, but recently they significantly increased my monthly bill – a shocking 116%! They initially told me a system update would only require a $50 installation fee, which is completely misleading. As a business owner, I rely on clear and honest communication, and this experience was a huge letdown. They showed no understanding of my situation and refused to reconsider the increase. Honestly, it’s a valuable lesson to always carefully review the fine print. I strongly advise others to proceed with caution and consider alternatives.” report abuse

• Manuel Martínez

  • 5,0
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  “Following the recent burglary, I reached out to Bay Alarm – I’ve used them before and always appreciated their service. Mitch was fantastic at scheduling the estimate, contract, and installation quickly. But I really want to give a special shout-out to Braylon and Giovanni, the technicians who did the work. They were so friendly and knowledgeable, and they got everything set up perfectly. They even took the time to walk me through the whole system, both at the building and through the app. I’d definitely recommend Bay Alarm to anyone needing a dependable security service.” report abuse

• Owen Kochur

  • 5,0
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  “I cannot recommend Bay Alarm. My experience with them was incredibly concerning – frankly, I felt like their services were completely unreliable and lacking any real security. I wouldn’t trust them with my valuables or property.” report abuse

• Shawn Kleinstiver

  • 5,0
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  “I’m incredibly frustrated. I waited over an hour to speak with someone – an hour! – and it’s completely unacceptable for an alarm company. As a long-standing customer, having switched over from a local business after they were acquired by Bay Alarm, I’ve unfortunately found their customer service to be shockingly poor. All I needed was some technical assistance, and I couldn’t even get through to anyone. Honestly, if you’re looking for a company that’s actually responsive, you should definitely look elsewhere.” report abuse

• A. Muse

  • 5,0
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  “Brandon, Isaac, and Jean have been fantastic – they’re always so responsive and helpful here in San Diego. They really go above and beyond to take care of our needs, whether it’s getting a service set up or making changes to our account. And a huge thank you to Arezo at central station, she’s also a real asset!” report abuse