Bay Alarm Company: Security service in San Diego, CA

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Jesus Valle-Ruelas

  • 5,0
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  “I’m just so incredibly grateful for Colleen, Gio, and the whole team at Bay Alarm – Arturo and Juan especially. They’ve been absolutely fantastic from the very beginning, consistently going above and beyond to support me and my organization. Whether it was answering quick questions or having technicians on-site for urgent requests, they’ve been a huge help. As someone new to physical access control systems, I really appreciate their patience and guidance – Bay Alarm and this team are truly the best!” report abuse

• Greg Wadsworth

  • 5,0
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  I just wanted to express my sincere gratitude to Mike, Gio, William, and Chris for their incredible work resolving a persistent issue with my commercial fire alarm system. They went above and beyond, meticulously diagnosing and fixing the problem, and completely restored the system to full operation. Mike was particularly patient and helpful, and the whole team – Gio, William, and Chris – were fantastic. I truly appreciate their dedication and would wholeheartedly recommend Bay Alarm. report abuse

• Alondra Ruiz

  • 5,0
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  “I’ve been really impressed with Bay Alarm. As a property manager, I need reliable security, and they’ve consistently delivered. The team is super responsive and the systems they provide give me, and my tenants, a fantastic sense of security – I’d definitely recommend them.” report abuse

• Sister Faith

  • 5,0
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  “I’m incredibly disappointed with this company. After years of working with them, they completely let me down when I was planning a move out of state. It was a really frustrating experience, and I won’t be doing business with them again.” report abuse

• Sara Harvey

  • 5,0
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  “I was really pleased with the whole experience – Ryan, Miguel, and Coco from Bay Alarm did a fantastic job installing our new security system. The installers were incredibly professional and took the time to make sure we were completely comfortable with everything. I’d definitely recommend them!” report abuse

• Ellen Scott

  • 5,0
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  “We were a long-time customer of Bay Alarm, using both a business and residential account for years. Unfortunately, after closing our home account, they continued to charge us on our credit card – despite our attempts to stop the payments. We contacted corporate multiple times, both by phone and in writing, but never received any response whatsoever. When we moved our business, they tried to add on an expensive installation fee, which prompted us to look for other options. Thankfully, the rep admitted they owed us a refund for the previous residential account. However, even then, the office manager didn't return our calls and corporate remained completely unresponsive. Overall, the communication from Bay Alarm was incredibly poor, and the customer service was really lacking. Because of this, I wouldn’t recommend using their services.” report abuse

• Alexander _

  • 5,0
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  “I’m incredibly disappointed with this provider. I’ve been a customer for years, but recently they significantly increased my monthly bill – a shocking 116%! They initially told me a system update would only require a $50 installation fee, which is completely misleading. As a business owner constantly battling rising costs, I would never have agreed to such a dramatic increase based on a verbal explanation. They offered no understanding or willingness to reverse the change. This experience has taught me a valuable lesson about carefully reviewing contracts. I strongly advise others to proceed with caution.” report abuse

• Manuel Martínez

  • 5,0
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  “Following the recent burglary, I reached out to Bay Alarm – I’ve used them before and always appreciated their service. Mitch handled scheduling the estimate, contract, and installation quickly and efficiently. I especially want to commend Braylon and Giovanni for the fantastic job they did with the installation. They were really personable and clearly knowledgeable, and they got everything set up perfectly. They even took the time to walk me through the whole system, both in the building and on the app. I’d definitely recommend Bay Alarm to anyone needing a reliable security service.” report abuse

• Owen Kochur

  • 5,0
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  “I cannot recommend Bay Alarm. My experience with them was incredibly concerning – frankly, it felt like complete incompetence. I have serious doubts about the security they provide, and I wouldn’t feel confident in their ability to protect my property.” report abuse

• Shawn Kleinstiver

  • 5,0
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  “I’m incredibly frustrated. I waited over an hour to speak with someone – an hour! – and it’s unacceptable for an alarm company to make me wait that long. As a long-time customer since the acquisition, Bay Alarm’s customer service is seriously lacking. I just needed some basic technical assistance, and I couldn’t even get through to anyone. If you’re looking for a company that actually responds quickly, I would strongly recommend finding another provider.” report abuse