AC by J: Air conditioning repair service in Scottsdale, AZ

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Judy Mori

  • 5,0
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  “I was really pleased with the service I received. The technician was incredibly knowledgeable and efficiently diagnosed and resolved the problem. Plus, AC by J has a great reputation for reliability – they were here when they promised!” report abuse

• Pat Walsh

  • 5,0
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  Todd was a really great guy! He let us know he was coming, was incredibly polite and upfront about everything, and even sent us photos of the issue he discovered. He was also happy to offer some helpful advice and things we should keep an eye out for – thank you so much! report abuse

• bill koutsis

  • 5,0
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  Dallas was fantastic – he was incredibly knowledgeable and patient, taking the time to really explain everything we needed to understand about our air conditioning system. Honestly, he’s a really valuable asset, and if I were running the company, I’d be thrilled to have him on the team. report abuse

• Mitch Nye

  • 5,0
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  Steve was a really great technician today – he thoroughly checked out both of our units and reassured us that everything was working perfectly. He also took a look at our outdoor AC units and confirmed they were in good shape. What I really appreciated was his honest advice; he made a couple of suggestions for potential savings without any pushy sales tactics – just straightforward recommendations. I’ve always been impressed with AC by J; they’re refreshingly honest and I never feel pressured, which is a huge difference compared to other companies I’ve dealt with. report abuse

• Jake Simon

  • 5,0
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  I’m so incredibly disappointed with my experience with AC by J. We scheduled a $49 tune-up for our hot water heater, and it ended up costing us a shocking $370! To be clear, we had hot water before they arrived. The technician told me he was going to do a “test,” but he didn’t explain that this test could actually *cause* us to lose hot water unless we paid a huge sum to fix a problem that wasn't there to begin with. It felt like our hot water was held hostage until I paid an exorbitant amount. I’ve called the office four times trying to get this resolved and hear about their bait-and-switch tactics, but I’ve been repeatedly promised a call back from the plumbing manager – and it's now been a full month with no response. Honestly, their lack of professionalism and customer service is appalling. I will absolutely not be using them again, and I’m telling everyone I know to avoid them as well. report abuse

• Shane Coyne

  • 5,0
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  “I wholeheartedly recommend AC by J – they’re fantastic! I’ve been incredibly impressed with their service; they’re professional, really friendly, and clearly know their stuff. I wouldn’t go anywhere else for my AC, heating, or plumbing needs.” report abuse

• Scot Pressley

  • 5,0
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  “The technician was very friendly and arrived promptly. Unfortunately, he wasn't able to get the connection working with our phone, which was the main reason we purchased this unit. While we can still use the unit, it’s frustrating that the phone control didn't function. I’ll need to contact Honeywell directly on Monday to resolve this, and that’s not ideal. I wish there had been more troubleshooting steps attempted.” report abuse

• Katie Callahan

  • 5,0
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  Honestly, we were really frustrated with the service call. While the technician was pleasant, the whole thing felt completely ineffective. For an $89 call, we expected some actual work to be done, but it was just a visual assessment – no fixing of the problem whatsoever. They basically just suggested we spend an additional $300 to snake the issue, and then even higher – potentially $8,000 to cut into the wall for an estimate. It felt like a huge waste of time and money. report abuse

• Alexis Hale

  • 5,0
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  Honestly, I’m incredibly disappointed with the experience we had with AC by J. The installation took over eight hours, starting at 9am and not finishing until nearly 7pm, and there were constant issues – problems with the York condenser, the thermostat, and several different stages of the installation. I chose AC by J based on our previous relationship, but the quote was $1000 higher than a much more experienced competitor. Now, I really regret that decision. I’m worried about whether the unit was properly installed and if we'll continue to have problems. It was frustrating that no one from management reached out to check on the team or offer support. However, I’m really pleased to say that AC by J has since stepped up and completely resolved all the initial issues with a fantastic, detail-oriented approach. They were incredibly responsive and committed to making things right, and I appreciate their efforts to rebuild our trust. report abuse

• Tamra

  • 5,0
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  “I’ve been a really happy customer of AC by Jay for years now, and I’ve always been impressed with their service. Specifically, it’s great knowing that the same technician handles my maintenance – he really seems to understand my system, which gives me a lot of peace of mind.” report abuse