Paragon Pool & Spa: Swimming pool supply store in Stillwater, MN

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• G P

  • 5,0
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  Honestly, my experience with Paragon Pool Services has been incredibly disappointing. I’ve used several pool companies over the years, and they’ve been by far the worst. Since they installed my pool, it’s been nothing but a constant problem. They just don’t seem to bother checking anything – the heater frequently stops working, and they never ensure the cover operates correctly. To make matters worse, they bill my credit card without providing a clear breakdown of the work done or a receipt, and their prices are shockingly high, especially for something simple like a pool cover rope repair which they charged an outrageous $1800! I found someone else who could have done the same job for just $590 – it’s a huge difference! I’m so frustrated with their lack of service and inflated prices. I would strongly advise against using Paragon Pool Services. report abuse

• Jennifer H

  • 5,0
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  “I can’t recommend Mike Henry and his team for a pool installation. Our experience has been incredibly frustrating – we’ve struggled to get any communication from them, and it feels like they simply don’t care about customer satisfaction. There were serious issues with our heater, and they didn’t even bother to check it after it had been unused for months. It was a really disappointing experience, and we’re now left waiting for them to address the problem. Honestly, it’s a shame, and I wouldn't trust them with a project like this.” report abuse

• Jack Lynn

  • 5,0
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  “I just wanted to say how fantastic Paragon Pools is! It’s so much better than the big box stores – we’re really lucky to have them here in Stillwater. Susie was amazing; she really helped me out. I’d never shopped there before, and with a small pool, it quickly turned green. But Susie’s advice and the products she recommended brought it back to its Crystal Blue color – I can’t thank her enough!” report abuse

• Melissa Hammer

  • 5,0
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  Tyson was fantastic – incredibly helpful, professional, and a really great communicator. We were so pleased with his service! report abuse

• Sarah Norem

  • 5,0
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  “We’re still incredibly happy with the pool Mike and his crew installed almost three years ago. The whole process was fantastic – they were punctual, worked diligently, and the job was completed perfectly. What’s really stood out is Mike’s responsiveness; we’ve been able to reach out with any questions or concerns we’ve had, and he’s always been incredibly helpful.” report abuse

• The Porter Family

  • 5,0
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  Honestly, we had a really frustrating experience with Paragon. Despite letting them know we were unhappy with our pool and contacting them repeatedly for help, we haven't gotten any resolution at all. Now they’re just ignoring our messages. I would strongly recommend choosing a different company that actually values customer service and uses better quality products – the ones we had seemed to fall apart pretty quickly in our Minnesota weather. report abuse

• Abel Alfonso

  • 5,0
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  Honestly, I’ve been incredibly frustrated with this service. It’s been over two weeks, I’ve had to make multiple calls and two technicians have come out, and my hot tub is still not fixed. To make matters worse, they charged my credit card before the work was even done. The lack of communication has been really poor, and overall, it’s been a very negative experience. I definitely won’t be returning for future service or recommending them to anyone. report abuse

• Jim Flom

  • 5,0
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  “I was extremely disappointed with my experience with Paragon. The owner was difficult to reach, and I was shocked to be charged three times the price for parts compared to what was listed on Amazon. Because I wasn't given a chance to see the replaced parts and I didn’t feel like I had a clear understanding of the work done, I unfortunately can’t recommend them.” report abuse

• Kambiz Farbakhsh

  • 5,0
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  “I was initially pleased with the service, but unfortunately my experience has been really disappointing. The owner, Mike Henry, hasn’t returned my calls or followed up on my concerns. I’ve contacted him several times without any success, which makes me unable to recommend his services to anyone. The customer service was unreliable and quite poor.” report abuse

• Scott Springer

  • 5,0
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  “I was really disappointed when I arrived at 9:10 AM on Friday to find the store closed. The sign outside said you were opening at 10:00 AM, so I wasted a trip coming in early. Please update your Google Business Hours to reflect the correct opening time.” report abuse