ADT Security Services: Security system supplier in Auburn, MA

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• John Bomba

  • 5,0
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  Okay, here’s a natural-sounding evaluation based on that text: “We’ve noticed a concerning trend. Customers who sign long-term contracts, like the three-year agreement, are significantly more likely to cancel their service – in this case, ADT monitoring – after just four months. Essentially, we’re losing valuable clients. It’s clear that our offering isn't aligning with customer needs when they’re looking at a lengthy commitment, and we need to reconsider how we present our contracts, particularly emphasizing that it’s not a strategy for generating profit from a property they no longer own.” report abuse

• Cristina Cabrero

  • 5,0
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  “I’m extremely disappointed with ADT. We’ve been a customer for about two years, and unfortunately, our security camera has been completely malfunctioning for the last six months. I contacted them to get it repaired, and they sent someone out to replace the motion and door sensors, but the problem hasn’t been resolved. To add insult to injury, they then tried to bill me for the service call. Because of their consistently poor service, I’ve decided not to renew my contract.” report abuse

• Maura Allen

  • 5,0
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  “I’ve been a customer for a really long time, and honestly, I’ve just never really considered switching providers. While I’ve been satisfied enough over the years, I’ve become significantly dissatisfied with the service and the way things are handled. The customer service felt very robotic and scripted, which wasn’t a great experience. I strongly advise against signing any contracts.” report abuse

• Nancy Alexanian (Alexandra Nance)

  • 5,0
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  “Honestly, I’m really disappointed with my ADT experience. The app and the security system haven’t been working well, and I wish I’d read some of the negative reviews before making my decision. It’s definitely something others should consider.” report abuse

• Craig W Poler

  • 5,0
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  Honestly, I wouldn’t recommend using this service. I had a really negative experience and wouldn’t trust them at all. report abuse

• Mark Greene

  • 5,0
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  Okay, here’s a natural-sounding evaluation based on the prompt “Buyer Beware !!”: “Honestly, I’d urge anyone considering this purchase to proceed with caution. There are some significant issues that need to be addressed before a final decision is made.” report abuse

• Andrew Perdion

  • 5,0
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  “Andrew, we just wanted to say a huge thank you from everyone at ADT – we really appreciate your loyalty and we’re so glad you gave us a 5-star rating!” report abuse

• Dandisonr Roberts

  • 5,0
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  “Dear Dandisonr, We’re so sorry to hear about the experience you had. ADT sincerely apologizes for the trouble you’ve encountered and would like to address any further questions or concerns you might have. Please don’t hesitate to contact us at AlwaysThere@adt.com.” report abuse