Accent Plumbing & Heating Inc: Plumber in Cheyenne, WY

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• Dirk Dijkstal

  • 5,0
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  “I can’t recommend this company enough! We had a really awful situation – a blocked sewer drain on a Sunday – and they were absolutely fantastic. John and his colleague were so quick to respond, incredibly friendly and helpful, and got the problem sorted out really efficiently. Seriously turned a really stressful and potentially expensive situation around. Brilliant service!” report abuse

• Mary Ann Anderson

  • 5,0
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  “I was really impressed with this company! From start to finish, the customer service was fantastic, and they were incredibly helpful, even guiding me through choosing the right faucets and plumbing for my project. They were also punctual, completed the job on time, and made sure to clean up everything afterward. Plus, they were happy to answer all my questions about potential future work. It was clear they’re a hardworking and honest team – a truly excellent experience.” report abuse

• Chuck Grenfell

  • 5,0
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  “Overall, our experience with Accent Plumbing was incredibly frustrating and, frankly, unacceptable. We hired them to run a new gas line into our kitchen, along with a new sink, disposal, and faucet. The plumbers themselves were professional and courteous, and we appreciated their willingness to let us use our own products. However, things quickly went wrong. Initially, we ran into a problem with the new sink we purchased, which simply wouldn’t fit in the old hole. After a frustrating detour to get a replacement, it presented the same issue. Then, without any communication, they just moved on to the gas line work. Things escalated significantly after the gas line was completed. We discovered the dishwasher wasn’t draining properly due to a forgotten plug on the disposal, and after multiple attempts to fix it, they abruptly left for an extended period. When they returned, the remaining work was finally finished, but then we noticed a gaping hole in the sheetrock hadn’t been patched – and the gas pipe itself was loose and moving around in its installation. To add to the issues, while working in our basement, they left a window open during a severe weather event, and they never bothered to close it. Finally, the installation caused our hot water heaters to go out, and they didn’t even bother to relight them! The final bill was shockingly inflated, and when we questioned the charges—including for time spent while we were out buying a new sink and their “lunch break”—we received no response from the manager. After multiple calls and weeks of radio silence, it became clear that Accent Plumbing wasn't interested in resolving the issue. Honestly, it was a complete waste of time and money. We strongly advise against using their services – there are far better plumbing companies in Cheyenne.” report abuse

• Anthony B. Gonzalez

  • 5,0
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  “I was really pleased with the service I received. The plumber arrived promptly at noon and completed the job very quickly – just 30 minutes! He was also really professional and reliable, which I would absolutely recommend to anyone needing a fast and dependable service.” report abuse

• Charlotte

  • 5,0
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  “Overall, we’ve been really pleased with the service. The plumber and the office staff were both incredibly friendly and took the time to clearly explain everything. The only slight delay is that the work won’t be completed until August, but so far, we’re very satisfied with the progress.” report abuse

• Barb Zang

  • 5,0
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  Dwayne did a great job replacing the sump pump, though it was a bit tricky getting to the galvanized part in the tub – it was a real challenge. Despite that, he worked through it without any complaints, and we’d definitely use them again. report abuse

• Eric Woodell

  • 5,0
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  “I hired this company to fix a problem, but unfortunately, the work wasn’t completed correctly and isn’t working as expected. I tried contacting them repeatedly over three weeks, leaving voicemails, but I never received a return call. Because of this lack of communication and unresolved issue, I wouldn’t recommend this company.” report abuse

• Hugh Bryan

  • 5,0
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  “I had a really frustrating experience. I scheduled a water heater repair for Monday at 9am, but the technician never showed up. Worse, I didn't receive any communication about a delay or cancellation. Because of this, I was forced to find a different repair service.” report abuse

• Bonnie Reider

  • 5,0
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  Seriously, I would not recommend Accent. I paid $125 and they didn’t do a single thing for me. Absolutely unacceptable. report abuse

• William Brown

  • 5,0
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  “I was really disappointed with this service. They charged me $90 to simply visit my tenant’s house and spend ten minutes diagnosing a problem, and then immediately tried to push a brand new water heater even though the existing one was only four years old. It felt incredibly aggressive and misleading.” report abuse