Independent Rental: Equipment rental agency in Fairbanks, AK

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Alyssa

  • 5,0
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  “I’ve been using Independent Rental for all my party and event equipment needs – both for personal celebrations and business events – for years, and I can’t recommend them enough. Art and the whole team are fantastic – they’re always so responsive with quotes and reservations, and their delivery and pickup service is incredibly convenient. But honestly, what really sets them apart is their friendly and personable service. They truly care about providing an excellent experience, and it shows!” report abuse

• Joh Reber

  • 5,0
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  “I couldn’t be happier with my experience at Independent Rental. Matilda was fantastic – truly outstanding customer service! She went above and beyond by calling me back when a previously out-of-stock item became available and immediately reserved it for me. The warehouse team was incredibly quick and helpful, and the gentleman at the front desk was so patient and explained everything perfectly. Seriously, 10 stars – I’ll definitely be renting from them again!” report abuse

• Jennifer Hunter

  • 5,0
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  “I’ve been really impressed with Independent Rental – I’ve used them for several months now for all my construction equipment needs and couldn’t be happier. The equipment is always in great shape, incredibly clean, and they’re always ready to go, which has saved me a ton of time and hassle. I’ve used everything from excavators to skid steers and everything’s performed exactly as expected. Roger, in particular, has been fantastic – he’s really knowledgeable, professional, and their mechanics are top-notch. It's such a relief to find a company that delivers both excellent customer service and reliable equipment. I definitely recommend them to anyone in the construction industry – they’ve become my go-to!” report abuse

• Fabian

  • 5,0
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  “I had a really positive experience speaking with Matilda. She was so welcoming and explained everything about the agency’s services in a really clear and helpful way. I genuinely appreciated her professionalism and friendly attitude – it made a big difference!” report abuse

• Sally

  • 5,0
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  “I was really struggling with an overgrown yard and reached out to inquire about renting a lawnmower. Matilda was fantastic – she not only gave me information about the affordable loan options, but she also walked me through all the other tools they had available. She even followed up when the specific mower I wanted wasn’t in stock at the time, and I was so grateful for her help and her incredibly friendly service. Honestly, she went above and beyond, and I’d definitely recommend her – 10/10!” report abuse

• Tim Salzman

  • 5,0
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  “I wanted to share a really positive experience my family and I had renting an aerator. There was a slight delay getting in touch because my parents don’t use Google, but once we arrived, the team was fantastic. Matilda answered all our questions about pricing and hours, and she was also right there at the counter helping my dad. He really appreciated her speed and professional demeanor. Colin then assisted with loading the aerator into the truck and even gave him a helpful rundown on how to operate it. After we were done, Philip and Amil quickly unloaded it back, and Victor finished things up by checking the equipment in. Honestly, all five employees we interacted with – Matilda, Colin, Philip, Amil, and Victor – were just wonderful. It’s clear they enjoy their work, and it really made the whole process so pleasant. I wish more businesses had employees with such a positive and helpful attitude!” report abuse

• Garden Lover

  • 5,0
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  “I stopped by today to get some equipment for my garden, and I wanted to say how fantastic the young man was who helped me. He really knew his stuff and quickly identified the right tool – a tiller – to help me create my garden bed. He listened to my needs and made the whole process so much easier. I’d definitely recommend him and the whole place to my friends!” report abuse

• Ray Cebulski

  • 5,0
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  “I’ve been consistently impressed with this tool rental company. They’ve always been incredibly responsive and provided fast, reliable service – I’ve never had a problem. It’s such a pleasure working with them; it genuinely feels like I’m dealing with a trusted colleague rather than just another business. I really wish more companies in town operated with the same level of care and attention to detail. A special shout-out to Art at the front desk – he’s consistently helpful, reliable, and really knowledgeable.” report abuse

• Beam Me Up!

  • 5,0
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  Overall, I’ve been incredibly happy with this company over the years. They’ve always been professional, friendly, and genuinely helpful – truly going above and beyond. I’d especially recommend them if you’re looking to rent or store a vehicle. I’ve always appreciated the great team, and Christian has been particularly wonderful, always ready to assist with any problems that have arisen. I’d give them a solid 5-star rating! report abuse

• Matthew Musselwhite

  • 5,0
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  “I rarely write reviews, but I wanted to say how impressed I was with your facility – it was spotless and everything looked really well-maintained. I was looking for a backhoe, but I really appreciated that you didn’t have exactly what I needed. I spoke with Phillip, and he was fantastic! He listened patiently to my requirements and then pointed me in the right direction. He provided excellent customer service, was really friendly and had a great attitude. I’ll definitely be returning!” report abuse