Coversafe - Automatic Pool Cover Installation, Maintenance, and Repair: Swimming pool contractor in Frederick, MD

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Melissa Butler

  • 5,0
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  CoverSafe Inc. was fantastic – truly a pleasure to work with. They were consistently on time, incredibly professional, and went above and beyond to ensure everything ran smoothly. Ludger, in particular, was fantastic; he really took the time to collaborate with our crew and explained the process clearly to our customer, always in a polite and friendly manner. We couldn’t be happier and give them a full 10/10 – we highly recommend them! report abuse

• MARIA BACCARI

  • 5,0
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  Ellie was fantastic – she really made the whole process smooth from the start. She quickly scheduled our immediate maintenance appointment and took the time to explain all of our ongoing servicing options clearly and professionally. We’re really pleased with Coversafe, Inc. and looking forward to them taking care of our cover! report abuse

• Chad Mullenix

  • 5,0
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  “I was so impressed with CoverSafe out of Frederick, MD. They really turned a potentially frustrating situation into a fantastic experience. From the start, Trevor handled the pool cover replacement smoothly, though we did have a small hiccup with the wheels being missing. But they quickly arranged to get new ones. Then, the key switch broke, and it felt like a lot of back-and-forth, but Nancy, the coordinator, was absolutely amazing. She just calmly listened to my concerns and reassured me they’d take care of it. Kevin, the technician, was incredible too – he kept coming back, even after the first solution didn't work, and he didn't give up until the problem was completely resolved. Honestly, it was one of the best customer service experiences I’ve ever had. They went above and beyond, and I highly recommend CoverSafe.” report abuse

• Kathleen

  • 5,0
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  I was really impressed with the service I received – the team in the office were fantastic, and they quickly and efficiently sorted out the pool cover issue for me. I’m extremely satisfied and would definitely recommend this company to others. report abuse

• R. Jeffrey Malinak

  • 5,0
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  I was really impressed with the service I received from Coversafe, especially from Adam. I woke up Saturday morning to find my pool cover had completely come off, and thankfully Adam answered the phone right away – I wasn’t holding out much hope on a weekend. He spent a good 30 to 45 minutes with me over FaceTime, patiently guiding me through getting the cover retracted so we could still enjoy the pool before a guest arrived. He was so friendly and clear, and he even refused to let me pay him for his time. It was such a huge help and really saved the day! We were able to have a great time with our guest and now I’m planning to schedule a technician’s visit with Adam to get the cover properly fixed. I’m definitely a loyal Coversafe customer now – this level of service is fantastic! report abuse

• Hans Hurdle

  • 5,0
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  Cover Safe were fantastic – they got my auto cover fixed in under an hour! The team was incredibly professional, knowledgeable, friendly, and really efficient. I’d absolutely use them again for any future needs. report abuse

• Geoffrey Pohanka

  • 5,0
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  I’m really frustrated with Coverstar’s service. I had a problem with my pool cover – the cord broke – and requested a replacement. They’ve sent out technicians twice now, both times giving me an estimate to replace the entire unit, even though the rest of the cover was working fine. It’s a ten-year-old cover, so it likely needs replacing eventually, but this situation has left me completely stranded. I just wanted a new cord, and it’s incredibly inconvenient that they couldn't simply fulfill my request. It feels like really poor customer service, and the 6,000 dollar quote just felt completely unreasonable given the issue. report abuse

• Mary Tanner

  • 5,0
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  I’m really disappointed with the service I’ve received regarding my pool cover. It’s been frustrating because the cover hasn’t worked properly since I opened my pool in early May, and now it’s stuck closed after I received a replacement part last Friday. The worst part is, they haven’t returned my calls despite promising to provide an estimated delivery date and a fix. report abuse

• Town & Country Pools

  • 5,0
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  “I’ve been a very satisfied Cover Star East Coast/Coversafe customer for 18 years. I stick with their recommended annual maintenance and have only experienced two minor mechanical issues, both of which they resolved quickly. Based on this experience, I’ll definitely continue using them for all my pool cover needs, including any new pool installations through Town & Country Pools.” report abuse

• Tonda V Corso

  • 5,0
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  “Overall, this has been an incredibly frustrating experience. The delay with our cover has been a huge inconvenience and added unexpected costs. To make matters worse, a significant error in the original contract wasn’t communicated to us, leading them to retain our payment information and simply abandon the order. We repeatedly contacted them for updates on the cover, only to be passed around and given false promises of a callback – none ever materialized. Now we’re being told we have to start the entire process over with a new contract, and we’ve had to completely rearrange our summer plans to be available for the installation.” report abuse