Champion Replacement Windows of Birmingham: Window installation service in Pelham, AL

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Richard Zarzaur

  • 5,0
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  “I’m incredibly frustrated with the lack of response I’ve received regarding a shattered sliding glass door that occurred while I was weed eating on April 5th. I reported the issue online and then followed up with a message after ten days, but it’s now over a week since I left that message and I still haven’t heard anything. Honestly, a simple return call within two weeks is the bare minimum, and it feels like they simply don’t value my business. As someone who’s worked in service for over 35 years, I’m shocked by this level of neglect. It’s unacceptable and feels disrespectful. I’m confident that if I were to contact them about potentially getting a sunroom, I’d receive a prompt call back – that’s the kind of service you should expect.” report abuse

• Sabrina Johnson

  • 5,0
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  “I can’t recommend them highly enough! They truly transformed my house – it looks brand new and is absolutely beautiful.” report abuse

• Sam Shah

  • 5,0
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  “Mr. Skylar has been a really great associate to work with so far. I’ve just started the sunroom order with him, and I’m anticipating it will take about three months to complete. I’ll be sure to follow up with a more detailed review once the installation is finished.” report abuse

• Perry Plyler

  • 5,0
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  “I’m so incredibly disappointed with my experience purchasing windows from Champion. We invested a significant $25,000 in windows that are completely faulty – they don’t close properly and aren’t locked. The worst part is the absolutely terrible customer service. No matter who you contact, from the salesperson to customer service, no one seems to respond or offer any help. Seriously, it’s the worst customer service I’ve ever encountered, and I would strongly advise anyone considering this company to think twice.” report abuse

• Jordan Stewart

  • 5,0
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  “We were so pleased with Skyler – he was fantastic! He really took the time to explain everything to us and we feel confident moving forward with our sunroom project.” report abuse

• Terry Kirklin

  • 5,0
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  “I was really pleased with the service I received. The estimator called ahead and was a total surprise – a really friendly touch! He was incredibly knowledgeable, took the time to fully explain everything, and even offered some helpful suggestions about the window styles. Overall, it was a very positive experience.” report abuse

• Francine Commons

  • 5,0
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  “I just wanted to express my sincere gratitude for sending Max Klein to assess my sunroom. He explained everything in a way I could easily understand, and I was so impressed with the beautiful sunroom designs – they’re definitely going to add value to my home. It’s wonderful to see young professionals like Max dedicated to home improvement; thank you again for his time and thoroughness in answering all my questions.” report abuse

• Tanesha Sims-Summers

  • 5,0
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  “I’m incredibly disappointed with the windows we purchased in 2020. Getting the initial process started was a hassle – it took two sales representatives, and thankfully, the second one was fantastic, which led us to believe we were getting a quality product. However, the windows themselves haven’t delivered. While they look good from the outside, they’re not significantly more insulated than our old windows from 1969. We replaced ten windows in our home, and it wasn’t a cheap investment. Shortly after installation, we started having problems with screens that had holes in them, and then we began noticing bugs getting into the window seals – something we never experienced with our previous windows. The entire process was frustrating, from the delayed response times of the technicians, who missed appointments and were difficult to reach, to the installers who unexpectedly moved our car during the installation, blocking us in and causing a minor dent. It’s been two years since the purchase, and despite numerous complaints and attempts to resolve these issues, the bug problem, the dent, and the windows themselves remain unaddressed. We’re hoping they can finally take action and honor the warranty to get these issues resolved.” report abuse

• E W

  • 5,0
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  “Jason from Champion was fantastic – really knowledgeable about the product and didn't try to push anything extra. I ended up purchasing it and am now waiting for the installation, but I’d definitely give him an A+!” report abuse

• Cherie Works

  • 5,0
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  “I honestly couldn’t have asked for a better experience. Skyler, my representative, was fantastic – so welcoming and engaging, it never felt like a chore. He really took the time to explain everything about the windows, and even helped me understand my previous purchases, which was a huge eye-opener. It was clear he genuinely cares about providing quality products and making sure customers’ needs are met.” report abuse