Lowe's Home Improvement: Home improvement store in Wasilla, AK

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Hannah Krause

  • 5,0
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  Katryna was fantastic – we absolutely loved working with her on our cabinet project. She was so friendly, really knowledgeable about all the different options, and incredibly patient as we went through everything. She really took the time to understand our needs and helped us choose the perfect cabinets. We’d definitely recommend her! report abuse

• Elizabeth Brown

  • 5,0
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  “Overall, it was pretty easy to find what I needed in the store, which was great. I was really happy to see they still had Craftsman tools – a shame they’re going out of stock though. I appreciated having a cashier to help me check out, and it was nice to see some self-checkout options available, though I personally found those a bit tricky.” report abuse

• Dirk Bentley

  • 5,0
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  I’m incredibly disappointed with my recent experience. After waiting a full month for a delivery, I was abruptly told the day before it was due to be canceled unless I immediately confirmed my order. Then, I spent over an hour trying to get through to someone on the phone, being bounced between different numbers and stuck on hold repeatedly without any explanation. To add to the frustration, the assistant manager I finally spoke with was incredibly rude and dismissive, constantly interrupting me and refusing to let me explain the situation. Honestly, it felt completely disrespectful, especially considering I’ve been a loyal customer and a resident of this area for 20 years. Because of this awful experience, I’m cancelling my $2300 equipment order and will be going elsewhere – specifically Alaska Industrial. I’ve spent a significant amount of money at this store, and I’ll never return. I strongly advise anyone considering ordering from Lowe’s to actually try calling and see for themselves the terrible phone service others have reported. report abuse

• Alex Coker

  • 5,0
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  I’m extremely disappointed with the delivery service. The driver consistently provided inaccurate estimates, arriving over an hour late after initially saying they’d be there in 30 minutes – and with the flimsy excuse of needing to get gas. It was incredibly frustrating and wasted a significant amount of my time. Honesty and clear communication are essential, and I felt completely misled. report abuse

• Jason Williams

  • 5,0
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  “I was really disappointed with my experience at this Lowe’s. Ordering online was a huge hassle – I had to call fifteen times just to confirm they’d actually received my order, and unfortunately, we ended up getting shortchanged. It’s incredibly frustrating how disorganized they are. Furthermore, the customer service representative I spoke with was incredibly rude and clearly lacked any training on how to handle customer inquiries. Overall, it was a very negative experience.” report abuse

• Jennifer Morrell Adams

  • 5,0
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  “I had a fantastic experience picking up my curbside order. I placed it through the app and was really impressed with how quickly they got it ready. When I arrived, they were right there waiting for me – an associate was out to my car within a minute! Really great and efficient service.” report abuse

• Ronda Sellers

  • 5,0
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  I just wanted to send a quick note to thank the Lowe’s team in Wasilla – especially the customer service desk – for their fantastic service! We ordered something online with delivery to the store, but it hadn’t been scanned in yet. They were incredibly responsive and helpful, quickly getting it retrieved from the back. Seriously impressed with how quickly they resolved the issue – a huge thanks to everyone involved! report abuse

• Emily Aho

  • 5,0
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  “The employees were absolutely wonderful – so helpful and friendly! They really went above and beyond to assist me with getting the ice melt to my car.” report abuse

• Robert Babcock

  • 5,0
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  “We’ve unfortunately moved on from this appliance supplier. A key issue was that we didn’t get a replacement ordered in time, and the appliance department we dealt with was just completely unreliable.” report abuse

• Koral Griffin

  • 5,0
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  “Liam was fantastic – he immediately noticed I was a little lost and went out of his way to help me find what I needed. He really provided great customer service and was very efficient. I really want to give a shout-out to all Lowe’s employees, but especially Liam!” report abuse