ADT Security Services: Security system supplier in Phoenix, AZ

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Nick Leonardi

  • 5,0
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  “I’m really disappointed with my experience trying to cancel my services. It took me over an hour on the phone, and to add to the frustration, I was still billed for an extra 30 days afterward. Honestly, this company seems like a complete joke – I’d strongly recommend looking for an alternative provider.” report abuse

• Zachary Wilson

  • 5,0
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  I’m incredibly disturbed by this experience. Following my sister’s death in February, I discovered a dormant account belonging to her that hadn’t been closed, despite her not living at the property in question. It feels deeply unsettling and raises serious questions about the company’s ethical standards and respect for grieving families. report abuse

• Gustavo Alfaro

  • 5,0
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  “I was really disappointed with my experience with ADT. They installed my doorbell camera incorrectly, and unfortunately, that caused damage to my wall. Adding to that frustration, the process of setting up the other four outdoor cameras I purchased – which involved over an hour of calls with a representative – was also quite challenging.” report abuse

• Josip Kovacevic

  • 5,0
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  Honestly, I’m really disappointed. The price has jumped a huge 24% over the last five years, and I didn’t see any improvements to match that increase. Then, just a couple of years into the service, one of the sensors stopped working, and they immediately tried to bill me for a replacement – which felt completely unfair. report abuse

• AM FHF

  • 5,0
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  “I was really disappointed with the installation process and the support we received afterward. After they completed the installation, we immediately ran into issues with nothing connecting and working, and when we reached out for help, they were unwilling to send a technician. They essentially told us we were connected to them, which wasn’t helpful at all. We needed someone to walk us through the setup and explain how everything worked.” report abuse

• FE Unit

  • 5,0
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  “We switched from our old, basic security system to get a video doorbell and camera system, and thankfully, we were able to get a tech to install the new equipment. The installer came out, took down our old system, and then… [the evaluation would continue here with the details of the issue]." report abuse

• Ariana Adams

  • 5,0
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  “I had a really frustrating experience with this company. I got caught up in a five-year contract that was originally only meant to be three, and now I’m facing a hefty $500 charge for new equipment because they won’t let me cancel the contract when I’m moving.” report abuse

• Jason Katz

  • 5,0
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  “I’ve been a loyal ADT customer for a while now, actually having two homes protected with their systems. However, I’m really disappointed with the newer panels and the service I’ve been receiving. My older, hardwired panels continue to work perfectly – they’re wireless sensors and rarely cause any problems at all. It’s frustrating that the new system is consistently experiencing issues.” report abuse

• Jason Mills

  • 5,0
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  “I unfortunately had a really negative experience with ADT. My father had to file a complaint with the Contractor’s Board because they botched the installation and wouldn’t stand behind their work.” report abuse

• Matt F

  • 5,0
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  “I was really disappointed with this experience. I ordered a fire alarm system for my home, and the installer arrived without a smoke detector – he’d actually brought a motion sensor instead. I immediately explained that I needed a smoke detector, but it seemed like my request wasn’t taken seriously.” report abuse