ADT Security Services: Security system supplier in Phoenix, AZ

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Nick Leonardi

  • 5,0
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  “I’m incredibly disappointed with my experience trying to cancel my services. I spent a frustrating hour and fourteen minutes on the phone, and to make matters worse, I was still charged for an additional thirty days after the cancellation was processed. Honestly, this company seems like a complete joke – I would strongly recommend looking for an alternative provider.” report abuse

• Zachary Wilson

  • 5,0
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  “I’m incredibly disappointed with this company’s handling of my sister’s estate. We discovered a dormant account remained open after her passing, an account that was linked to a property she no longer lived at. The way this was handled felt deeply unsettling and exploitative, raising serious questions about the company’s ethics and respect for grieving families.” report abuse

• Gustavo Alfaro

  • 5,0
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  “I was really disappointed with my experience with ADT. They installed the doorbell camera incorrectly, causing damage to my wall, and then it was difficult to get them to properly set up the four outdoor cameras I purchased. I spent over an hour on the phone initially trying to get help with the setup, and the issue with the doorbell was still unresolved.” report abuse

• Josip Kovacevic

  • 5,0
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  “I’m really disappointed with this – the price has jumped almost 24% in the last five years, and frankly, it feels like I’m paying more for less. To top it off, one of the sensors stopped working a couple of years ago, and they attempted to charge me for a replacement, which was completely unacceptable.” report abuse

• AM FHF

  • 5,0
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  “The installation went smoothly, but we quickly ran into problems getting everything connected and working as it should. It was frustrating that they weren't willing to send a technician to assist us, simply stating that we were connected to them. It would have been really helpful to have someone explain the setup process.” report abuse

• FE Unit

  • 5,0
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  “We upgraded from our old, basic Brinks security system to get a video doorbell and camera system, and thankfully, we were able to schedule a tech visit to install the new equipment. The tech arrived, took care of removing our previous system, and we signed up for a 3-year contract.” report abuse

• Ariana Adams

  • 5,0
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  “I’m incredibly disappointed with this company. I initially signed up for a three-year contract, but I was pressured into extending it to five years. Now, as I’m moving, they’re demanding an extra $500 for new equipment – completely refusing to remove the existing equipment from my account. It’s a really frustrating situation.” report abuse

• Jason Katz

  • 5,0
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  “As a long-time ADT customer – I actually have two homes protected with them – I’m really disappointed with the recent upgrades. My older, hardwired panels are working perfectly and rarely cause any problems, especially since the sensors are wireless. It seems the newer panels are having issues, and I haven’t been happy with the service I’ve received.” report abuse

• Jason Mills

  • 5,0
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  “I’d definitely advise caution when dealing with ADT. My father had a really negative experience – they botched an installation and wouldn’t take responsibility for correcting their mistake, forcing him to file a complaint.” report abuse

• Matt F

  • 5,0
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  “I was really disappointed with this experience. I ordered a fire alarm system for my home, and the installer unfortunately didn’t provide what I’d asked for. Instead of a smoke detector, he installed a motion sensor, which wasn’t the system I needed.” report abuse