Griffith Energy Services, Inc.: HVAC contractor in Hagerstown, MD

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Chris Rydal

  • 5,0
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  I'm incredibly disappointed with the service we received. It was completely unacceptable that they filled a tank without our permission and then attempted to charge us for it. To make matters far worse, their technician broke into our basement to retrieve the tank – despite being told they only do service work outside and rarely do it while we’re home. I have video evidence of this, and I want to be clear: if anyone from your company ever approaches my property again, I will immediately contact the police. report abuse

• Jess Bailey

  • 5,0
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  I was really frustrated with this service call. While they were quick to respond initially, the problem – my heating system failing with four young children in a 49-degree house – wasn’t resolved until 9 pm, nearly six hours after I first called before 4 pm. That meant almost six hours of being cold and uncomfortable. The worst part was the lack of communication and transparency. They didn’t explain what was wrong with the system, and I ended up paying $290 for a simple fix without any explanation of the charges. It felt completely exploitative, like they weren't providing a service but rather taking advantage of the situation. I need to understand what’s happening and how much it’s costing me before any work is done. report abuse

• Donna McDonald

  • 5,0
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  “We had a really quick and positive experience when our air conditioning stopped working. Griffith responded promptly and Roger, the technician who came out, was fantastic – incredibly professional, polite, and really took the time to properly diagnose and fix the problem.” report abuse

• C Kinsella

  • 5,0
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  “I’ve been a loyal customer since 2003, and I always appreciate the yearly inspections. This time, Dave did my inspection, and I was really impressed. He’s thorough, and he also helped me resolve a problem I was having earlier in the year. Dave’s knowledgeable, courteous, and always conducts himself in a professional manner – it’s great to have someone I know and trust taking care of my needs.” report abuse

• Martin Delaney

  • 5,0
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  “I’ve been using this service for over thirty years and I’ve always been incredibly pleased. They’re prompt, courteous, and professional – and most recently, they gave my furnace a completely clean bill of health. Honestly, it’s just fantastic service.” report abuse

• Mark Briscoe

  • 5,0
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  “We’ve been incredibly pleased with Griffith’s service over the past 29 years – they’ve consistently provided a truly top-notch experience for us.” report abuse

• paul Himmelright

  • 5,0
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  Honestly, this was an incredibly frustrating experience. They promised to deliver fuel on the first of every month, but that never happened, and we ended up completely out of fuel. We had to call a technician who was ultimately unable to get the truck running again. The 24-hour service was a complete joke – it’s just an answering service that provided no actual support. They told us the truck was on its way at 8:15 am, but it never showed up all day. To make matters worse, we were stuck with a 55-degree temperature and had to purchase and fill a transfer tank ourselves. It was a truly aggravating day, and we ended up spending a lot of money to get it sorted out. I felt completely misled and lied to, so I immediately cancelled the account. I wouldn’t recommend them to anyone, not even my worst enemy. It seems like they’re simply overwhelmed and can’t handle the demands of their business. report abuse

• Margianna Toms MSN CRNM CRNP

  • 5,0
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  “Griffith sent a really great technician who was incredibly prompt and friendly. He quickly diagnosed the issue with my furnace – it was fixed within just 15 minutes! He explained everything clearly, which I really appreciated.” report abuse

• Cheryl Dias

  • 5,0
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  I want to give a huge shout-out to Aurora at Griffith – she was absolutely fantastic! I’d been trying to get a resolution to my billing question since September, and she was the only person who actually took the time to help me. Five stars for Aurora – she really went above and beyond. report abuse

• blaze mcwmc

  • 5,0
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  “I was really impressed with the service – it was fantastic. The team were all great, and I would absolutely recommend them.” report abuse