Flooring Inc: Flooring store in Phoenix, AZ

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• Kane Sprague

  • 5,0
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  I’m incredibly disappointed with my recent experience. I placed my order on May 6th, 2023, and didn’t receive any tracking information, forcing me to contact the company for updates. When I finally received my order on May 16th, it was completely wrong – 212 tiles were the coin pattern instead of the diamond pattern I’d ordered. Dealing with customer service was a nightmare; it took nearly a week to get in touch with someone, and they were unhelpful in resolving the issue, insisting I provide shipping confirmation for the incorrect items *before* they’d send the correct order. It felt incredibly backwards. Then, after a further correction on May 31st, I received what was supposed to be a new shipment, but all the boxes were already opened and three of the four boxes contained defective tiles with black specks. It’s clear these were returned before, and I’m now facing another lengthy wait for customer service to address this. Honestly, the whole process has been incredibly frustrating, and I’m worried about how long it will take to finally receive the correct product – order #4774744 and #4800790. report abuse

• Tommy Caldwell

  • 5,0
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  Haez V. was fantastic – she was so friendly and really helpful in answering all my questions about order 100230542 regarding the rubber flooring rolls. I appreciate her assistance! report abuse

• frank collado

  • 5,0
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  “Despite a few hiccups and some confusion along the way, the customer service team was consistently helpful and quickly resolved the issues causing the delays. I was really pleased to finally receive my tiles, and they were even better quality in person than I’d anticipated.” report abuse

• Adam Schenkel

  • 5,0
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  I’m incredibly disappointed with this purchase. My order arrived damaged over a week ago, and I’m still waiting for a resolution. To make matters worse, they sent a replacement set that was also damaged and dirty, and the driver just left it on my driveway without even asking if I wanted to accept it – it was completely unprofessional. I’ve repeatedly requested a refund and to have the damaged product returned, but I’m just frustrated that I haven’t gotten my money back yet, especially since I ordered this as a Christmas present so early. Seriously considering warning others about buying from this company. report abuse

• Michelle Bingham

  • 5,0
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  Overall, my experience was frustrating. It took several days to actually speak with someone at customer service, and thankfully, the representative I did connect with was really helpful, friendly, and quick to respond. They were great at processing my cancellation request when I needed to cancel my order due to the lack of delivery updates. However, the biggest issue was the lack of clear tracking information and slow responses to my emails and phone calls – it felt like my order was just ‘never shipped.’ And honestly, the term "quick ship" on the website felt misleading given my experience. report abuse

• marsha wells

  • 5,0
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  “I had a slight hiccup with my shipping initially, but I was incredibly impressed with how quickly and completely Flooring Inc. resolved the problem. Just one call to customer service was all it took, and they fixed everything perfectly. They really stand behind their products and service, and it’s clear they’re committed to making sure everything meets expectations. Honestly, it was the best customer service and order correction I’ve ever received, and I’d definitely order from them again!” report abuse

• Roxanne Timmerman

  • 5,0
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  I was really disappointed with my recent experience. I contacted customer service about order #100097886, and while the staff were incredibly professional and helpful, the delay in shipping – it took a full three weeks – was unacceptable. The website advertised “same day shipping,” which was crucial for us to keep our project on track, but we were ultimately delayed by almost a month. Despite the product looking great when it arrived, the broken promise of same day shipping was a significant letdown. report abuse

• Grandassa Harris

  • 5,0
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  I was incredibly disappointed when my package for my grandson’s birthday party went missing, and I was understandably upset. However, Reggie was a true lifesaver. He immediately took care of setting up a claim and arranged for a replacement to be sent. Even better, when the replacement arrived, he noticed we were missing two towels and promptly got those replaced too. Reggie was fantastic – he listened to my concerns, was incredibly professional, and genuinely made sure I was taken care of. I really appreciate his understanding and helpfulness. report abuse

• ZKlott

  • 5,0
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  I’m really disappointed with my experience ordering this rubber flooring. The website initially gave me a delivery window that’s long since passed, and I haven’t received any updates since placing my order and paying. After a frustrating hour on the phone, I was finally promised shipment for tomorrow, but they also admitted they were missing another part of my order and couldn’t even locate the shipping number. While the customer service representative I spoke with was helpful, it was clear they were dealing with a poorly run company. I’d definitely recommend exploring other flooring suppliers – there are better options out there. The flooring itself arrived well-packaged and met my expectations, earning it a 3-star rating. However, I’m now facing a new issue: the t-square hasn’t shipped despite supposedly being sent, and the FedEx tracking shows only a label was created. I’ll need to call customer service again to sort this out. report abuse

• Jon Puls

  • 5,0
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  “I was really frustrated with this whole experience. It started with my floor being backordered and, after multiple calls, I never received any updates or return calls. I was struggling to get information about the shipping options too. However, I have to say, the customer service representative I spoke with was fantastic – she really took my concerns seriously and worked hard to find a solution for me. Thankfully, they were able to locate a similar floor, and because they didn’t have my original choice, they also offered a discount on the product I eventually purchased.” report abuse