Diamond State Heat and Air: HVAC contractor in North Little Rock, AR

The service provider, as administrator of the site, does not verify whether the opinions published on the site come from consumers who have purchased or used the product or service in question. The rating in stars (up to 5) is the arithmetic average of all ratings given within the reviews published below.

• Joe

  • 5,0
  • Add opinion

  I’d strongly advise against using this company. When I purchased a house in Maumelle, I discovered the new HVAC units hadn't been properly installed – they weren’t on appropriate pads. The city code inspector immediately flagged this as a code violation, and I reported it to the company. However, they’ve refused to address the issue. To make matters worse, the inspector also found that they hadn’t obtained a permit for the work and that their license had expired. report abuse

• Eric Pachosa

  • 5,0
  • Add opinion

  “I was really impressed with the service I received. Jason, the technician, was fantastic – he arrived promptly and was incredibly professional, even with the heavy rain. Angela on the phone was also wonderful, explaining the financing options clearly and with a really friendly attitude. I’d absolutely recommend this company to anyone needing repairs or servicing for their heating or cooling systems.” report abuse

• Patricia Chacon

  • 5,0
  • Add opinion

  “I had a really frustrating experience with our warranty company’s response to a broken air unit. They sent Diamond a referral when our air went out on June 22nd, and the technician arrived the next day. He explained they needed a part and promised to order it immediately. However, it turned out the company only uses snail mail for communication and they wouldn’t take our calls – just texts, which were quickly ignored. Thankfully, they were able to fix the unit on July 17th, but the technician didn’t seem particularly concerned about how long we were without air conditioning. I’ve already reported the issue to the warranty company and I’m planning to escalate it to the Better Business Bureau.” report abuse

• Jonathan Caudle

  • 5,0
  • Add opinion

  “We were so pleased with Diamond State – they really took care of everything for us. We ended up needing a new furnace and they handled the whole process seamlessly, from start to finish. The price was fair, and the work was incredibly professional. Honestly, our second floor has never felt so warm and comfortable!” report abuse

• James Sterling

  • 5,0
  • Add opinion

  “I just wanted to say a huge thank you to Jeff and Charlie at Diamond State. They were fantastic – so fast, courteous, and professional, and the prices were really reasonable. They’ve been a lifesaver in keeping my old house warm!” report abuse

• Jessica Johnson

  • 5,0
  • Add opinion

  I’m absolutely blown away by the service I received from Diamond State Heat and Air. Last night, with the temperature plummeting, I woke up to a freezing house, but thankfully, Charlie responded immediately. I had a really bad experience with another company recently – they overcharged me for repairs that didn’t fix the problem, and I was left with nothing. Charlie not only fixed the issue but held them accountable, and I didn’t pay a dime! This morning, Royce arrived incredibly early, despite the sleet and snow, to replace my old heating unit. He even brought space heaters and gave me great advice on how to conserve heat. It’s incredible that he was able to find a unit on a Sunday! Seriously, I can’t thank Diamond State Heat and Air enough for their quick thinking and dedication – they truly went above and beyond to get me back up and running. report abuse

• Ezra Turpentine

  • 5,0
  • Add opinion

  “I couldn’t have asked for a better experience. Charlie and Jeff did an absolutely fantastic job replacing our ductwork, furnace, and condenser – it’s honestly the most comfortable we’ve had in our home in the last twenty years. They were incredibly professional, really honest about what needed to be done, and the price was surprisingly reasonable. I wouldn’t hesitate to recommend them to anyone for their HVAC needs.” report abuse

• Kyle Kalkbrenner

  • 5,0
  • Add opinion

  “Royce and his team did an absolutely fantastic job replacing my ductwork and servicing the equipment. I had a lot of questions, and they patiently and honestly answered everything. The quality of their work has been incredible – it’s truly made a huge difference in my home. I wholeheartedly recommend them!” report abuse

• Elden May

  • 5,0
  • Add opinion

  “I was really pleased with the service I received. The technician was fantastic – he was quick to diagnose the problem and get my system back up and running, and he took the time to explain everything to me. I’ll definitely be calling them again if I need any further assistance.” report abuse

• Barbara Cox

  • 5,0
  • Add opinion

  “We switched to this company because they’ve always been incredibly responsive whenever we’ve contacted them. We used to deal with another company who were consistently slow to answer the phone – we were waiting two days for a response, which was completely unacceptable.” report abuse